Trying to add international illimite

[Mr Coeur de Lion]

to my friends orange account but there is no link to activate it.

I have gone in on my account and there is no link there either to deactivate it (I am already using it).

Have orange stopped this offer now?

It says 1 heure mobiles + international illimité

tarif :7.00 EUR / mois TTC and next to it should be a link to activate it, but there is nothing there. :(

[Danny]

they changed the offer in February. The 7 euros extra thing no longer exists.

And since April, there have been two offers with unlimited VOIP calls and 1 hour to french mobiles.

You can have 'Formule Plus' i.e keeping and paying for the FT line as well as the extra VOIP line - 34,90 per month

or 'Net Plus' which is the same but with no FT line - 39,90 per month

both plus 3 euros livebox rental if needed.

There are other offers but they are the relevant ones you are looking for.

Danny

[Mr Coeur de Lion]

Many thanks.

[Mr Coeur de Lion]

Trust them to make it more complicated.

Two clicks to get that service before, now it's start a new contract and for some reason we have to have the tv as well. I click on the internet and telephone only, it takes me through to a line test which comes back ok, but then the offer changes to include tv as well.

Wonder how long it takes them to set the new contract up as well. The old way, I had the service I wanted instantly.

It was so much better than this.

[Danny]

Richard,

It is also available without TV, you may just not be getting to the right page.

http://maboutique-internet.orange.fr/residentiel/forfaits/net-dualplay-plus.aspx

Or, without TV but keeping the FT line

http://maboutique-internet.orange.fr/residentiel/forfaits/formule-dualplay-plus.aspx

Danny

[Mr Coeur de Lion]

Thanks D&J, that's where I started from, but as soon as the line test is done (mandatory after selecting choisir), then the offer disappears only to be replaced with tv included.

Have signed up now, and we'll just keep the tv box packed up and ignored.

I'm staying at friends now, have rented my house out and they are existing orange customers. As I said before, adding the international illimite to the account was so easy before.

[Danny]

[quote user="Mr Coeur de Lion"]

It was so much better than this.[/quote]

they have also reduced the cost by 7 euros.... but maybe you didn't notice that.

'Net' was 49,90 including livebox rental, now 'Net Plus' is 42,90 including livebox rental.

They do want people to take the TV as well - so that they can make more money from films on demand etc - but you don't have to take it.....

.....yet

Danny

[Danny]

[quote user="Mr Coeur de Lion"]Thanks D&J, that's where I started from, but as soon as the line test is done (mandatory after selecting choisir), then the offer disappears only to be replaced with tv included.

Have signed up now, and we'll just keep the tv box packed up and ignored.

I'm staying at friends now, have rented my house out and they are existing orange customers. As I said before, adding the international illimite to the account was so easy before.[/quote]

you didn't click on 'voir les autres offres' at the bottom afterwards.....

Danny

[Mr Coeur de Lion]

Yes I did, but no offer there for international illimite, only normal France metropolitan calls.

It's done now anyway, just hope they get it hooked up quick though.

[Danny]

not to labour a point, you have done it now but in case anyone else is interested,

click on 'voir les autres offres' then click on 'envie d'appels illimites vers l'international & 1 h vers les mobiles' and there it is....

Choice of

'Formule Plus internet telephone'

'Net Plus internet telephone'

or the other offers with the TV

et voila

Danny

[Mr Coeur de Lion]

I see that now Danny.

Do you know what threw me on that? The fact they have a TV icon on that which made me think that it was the same offer as above.

Arrrgh. Wonder if I can cancel the order now.

[Danny]

Probably best to call them to do that. Or go into a shop.

I suppose it doesn't really make any difference if you can do without the 49 euros (refundable deposit) which you will get back eventually. Its probably less hassle to just stick the decoder it in a cupboard like you say. You never know, you may want to use it at some point

Danny

[Mr Coeur de Lion]

As I've moved out of my house and in with friends, when my decoder goes back and I get the deposit back there, I'll just use that and pass on to my friends.

I wish I'd have clicked that offer, but as I say the fact it had the tv icon on it, led me to believe that it still included tv.