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E-mail addresses - format

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I keep the records for an association, and I often struggle to decipher an e-mail address which has been hand-written on an application form.  Usually, the address would be much more legible if it had been written in uppercase letters.

I would like to put on the form "please use capital letters", but it seems to be widely believed that e-mail addresses are case-sensitive, so that 'JohnSmith@Orange.com' is different from 'johnsmith@orange.com'.  I don't think they are different; I think you can use uppercase and lowercase as you like, but can anyone confirm that this is universally true? 

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