No Dialtone on Telephone

[Chris W]

Hi

We have found that we have no dialtone on the phone line, is there an English speaking support number we can contact at France Telecom to get this problem resolved.

Also does anyone know if France Telecom have a similar policy to BT where any cabling after the Master socket is the bill payers responsibility. Do French telephone systems have a master socket, if so how can we identify them?

Thanks in advance

Chris

[Jay]

[quote user="Chris W"]Hi

We have found that we have no dialtone on the phone line, is there an English speaking support number we can contact at France Telecom to get this problem resolved.

0800 36 47 75 or 0969363900

Also does anyone know if France Telecom have a similar policy to BT where any cabling after the Master socket is the bill payers responsibility. Do French telephone systems have a master socket, if so how can we identify them?

Thanks in advance

Chris Yes and it's the junction box where the cable enters the house (ours is on outside wall)[/quote]

[Quillan]

See the following in the FAQ section of this part of the forum.

http://www.completefrance.com/cs/forums/1801254/ShowPost.aspx

[BJSLIV]

We have found that we have no dialtone on the phone line

You haven't signed up/ moved to an inclusive deal without Abonnement telephonique have you?

 

 

[AnOther]

First step would be to plug your the phone directly into the incoming line

and work from there. If there is still no dial tone then try another phone to eliminate that. If there is then it's likely that your ADSL flter has gone, they do sometimes.

If you still think you have a line fault you can report it online at 1013.fr but if your internet is working it's unlikely to be the line itself at fault.

[Chris W]

Thanks to everyone for their input on this we purchased a new phone and ADSL filter but still could not get a dial tone, strangely the internet still worked (all be bit very slow). We contacted France telecom on the english speaking line who ran some tests and confirmed the fault to be outside the property they are sending an engineer on the 15th June.