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0range fr who should I phone?


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getting seriously frustrated here!

I ordered a new sim card and tarif to use with an existing phone. They have sent me a micro sim rather than a normal sized one. The letter says that I must contact them before I send it back. I phone the only number on the letter 3970 and a recording asks for my mobile phone no, which I cannot give because it hasn't been sent to me yet! I hold, speak to someone to explain the problem, halfway through speaking I find that an engaged tone is activated , then nothing for ages. Am I on hold , has she hung up? I wait a while but nothing happens.
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