Chico Posted February 25, 2012 Share Posted February 25, 2012 I've never found out how to log off once I am in my Espace Client. I would expect to be able to click on Deconnection, but I've never found this. Any ideas? Link to comment Share on other sites More sharing options...
AnOther Posted February 25, 2012 Share Posted February 25, 2012 Yes, been discussed before, you need to create a second email A/C then you can log out.I'll try and find the threads. Link to comment Share on other sites More sharing options...
sid Posted February 25, 2012 Share Posted February 25, 2012 There's a "me déconnecter" link at the top right just below your name. Haven't you got that on yours? I see this when I'm in "espace client". Link to comment Share on other sites More sharing options...
AnOther Posted February 25, 2012 Share Posted February 25, 2012 Has it changed ?Have you got more than one email A/C ? Link to comment Share on other sites More sharing options...
Clair Posted February 25, 2012 Share Posted February 25, 2012 [quote user="Chico"]I've never found out how to log off once I am in my Espace Client. I would expect to be able to click on Deconnection, but I've never found this. Any ideas?[/quote]It might have changed since I last used it, but if you look at the top left, where your name is, there should be a drawing of a silhouette with an orange-coloured cross. Click on it to disconnect.(image 3 bottom of this page). Link to comment Share on other sites More sharing options...
sid Posted February 25, 2012 Share Posted February 25, 2012 [quote user="AnOther"]Has it changed ?Have you got more than one email A/C ?[/quote]AnO, the layout has changed, I think in the last couple of months. I remember the business of having another account and you could click a link to "not be recognised as youname" but that's not showing on my screen now. But on the Espace Client page there's definitely a disconnect option. Link to comment Share on other sites More sharing options...
AnOther Posted February 26, 2012 Share Posted February 26, 2012 About time too then, it was bonkers that you were permanently logged in and that anyone who you let access your connection was also able to read your mail. I wonder which programmer though that one up ?TBH I have little use for the Orange.fr site or their email but obviously having set up a second A/C for 'er indoors to be able to log out I can no longer see how it works for those who haven't although I do have the "me déconnecter" link. Link to comment Share on other sites More sharing options...
Danny Posted February 26, 2012 Share Posted February 26, 2012 As An0ther said in post 2, you cannot log out if you only have one (i.e. the principal) email address. If you want to be able to log out, you must create a second amail address.You will be automatically identified without the need for password. The button Clair refers to is only there if you have another - secondary - email account.To create a second email address, go to http://www.orange.fr/portail click on your name and then click on the box on the bottom left 'créer un compte utilisateur' and follow the instructions. Sid, the 'me deconnecter' button does not work if you have only one email address, you just get this message: Vous ne pouvez pas mettre fin à votre identification car vous êtes automatiquement reconnu lorsque vous utilisez votre accès internet Orange. Allez à la page d’accueilDanny Link to comment Share on other sites More sharing options...
sid Posted February 26, 2012 Share Posted February 26, 2012 AnO and DannyYou are correct, I had forgotten that I set up another account for madame, so I DO have 2 accounts. Sorry! Link to comment Share on other sites More sharing options...
Chico Posted February 27, 2012 Author Share Posted February 27, 2012 Thanks everyone for your responses. I'm glad it's not just me who finds the FT/Orange website difficult.Danny, when you say "create a second email address" do you mean create a second log-on using another email address? I tried the portail link you gave, but this just opened the basic anonymous portal without my name anywhere (whether or not I was already connected to the site).However, in poking around on this site (which seems about all you can do) I've come up with either a solution oor a new mystery. On the portal page, if I click on the orange Identifiez Vous button and then enter my password I get the following box (with my phone number at the top) vous avez créé un compte visiteur utiliser une autre adresse utiliser un autre numéro se déconnecter messagerie espace client assistance If I then click on "se deconnecter" it takes me toVous n’êtes plus reconnu. Pour accéder à vos services personnalisés, vous devrez à nouveau vous identifier. Allez à la page d’accueilThis seems to be an oblique (typical of Orange) way of telling me that I have logged off. Certainly, I am no longer logged on.This seems to be the solution I was looking for, but how I got there I'll never know. When you've run round the block a few times you tend to get a bit giddy. Link to comment Share on other sites More sharing options...
Danny Posted February 27, 2012 Share Posted February 27, 2012 sorry Chico, Your post does not show any picture or text from the Orange site...Danny Link to comment Share on other sites More sharing options...
suein56 Posted February 27, 2012 Share Posted February 27, 2012 [quote user="Danny"]sorry Chico, Your post does not show any picture or text from the Orange site ... [/quote]Yes it does ... no problem seeing the web-pages here.Sue Link to comment Share on other sites More sharing options...
Danny Posted February 27, 2012 Share Posted February 27, 2012 [quote user="suein56"][quote user="Danny"]sorry Chico, Your post does not show any picture or text from the Orange site ... [/quote]Yes it does ... no problem seeing the web-pages here.Sue[/quote]it didn't earlier....it also said 'se connecter' instead of 'se déconnecter', so I assume it has been edited[Www]Chico, can you please tell us whether you are connnected/ing via your own Orange ADSL set up or via another connection?DannyEDIT ignore that, what you describe is normal for the Orange site Link to comment Share on other sites More sharing options...
Chico Posted February 27, 2012 Author Share Posted February 27, 2012 Sorry for the confusion. The boxes I included by using the Snipping Tool did appear in the text when I previewed it, but not on the version visible on the site. I did edit it, but not until I saw the error an hour later. You did well to spot the change from "se connecter" to "se deconnecter".The problem now seems to have been resolved - thanks to your help and in spite of Orange's efforts to obscure. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.