EDF website probs

[Marifrançoise]

Is there an English-speaking helpline for EDF?

I haven't been able to log into my espace client for a couple of months.

It correctly associates the identifiant from my bill with my email address but won't accept my password. When I try the link for resetting the password I get an error message:

Suite à un problème technique, votre espace Client est temporairement indisponible.

Nous vous invitons à vous connecter ultérieurement.

Veuillez nous excuser de la gêne occasionnée

I googled English help line number for EDF but the number I found for our area was a phone tree in French.

Thanks.

[Quillan]

Try looking in the Renovations section of the Forum, it is in the FAQ section

http://services.completefrance.com/forums/completefrance/cs/forums/318/ShowForum.aspx

 

[Marifrançoise]

Thanks. Of course, when I tried it I got the we're busy, try again later or you can use our website message.

If only.

[Clair]

EDF redesigned their website a few weeks ago and the Client's section was offline for about a week.

You could try to clear your EDF cookies, then sign in...

[Marifrançoise]

I knew it wasn't cookies b/c this is my new laptop that didn't have any cookies saved for EDF (although it wasn't working on the old one either).

I finally got through to the help line and apparently there was a problem with the way our name and US billing address were entered on the redesigned website. The nice CS rep got it sorted.

At least for now.

Thanks, everyone.