Pommier Posted May 8, 2013 Share Posted May 8, 2013 I applied on line for Free's offer of 2 hours of calls a month for €2 a month. I received confirmation of my order, confirmation of the creation of my 'espace abonné' and saying they'd ordered the portability of my number (previously with B&You until 19th April). The emails from Free were on 23rd and 24th April, since when I've heard nothing (and not received the SIM). When I look at following the order on line it says that the portability of my number failed.What can/should I do? There's no email address for Free - I've tried replying to the emails they've sent me, but with no response. Is this delay normal? Link to comment Share on other sites More sharing options...
NormanH Posted May 8, 2013 Share Posted May 8, 2013 No mine arrived in a couple of days, but I am an existing Free customer for the 3 play option.Have you looked at your espace client herehttps://mobile.free.fr/moncompte/The password and identifiant should be in the mail from Free Link to comment Share on other sites More sharing options...
Chancer Posted May 8, 2013 Share Posted May 8, 2013 You can contact them via your espace client, I think they even do a live web chat, maybe not on a bank holiday though.I have been with them for years but never having had any problems I cant really advise you, I think I did once contact them via my espace client and they responded very rapidly, I know that i phoned them with a minor billing problem on the mobile and they were very helpfull and dare I say it very unFrench. Link to comment Share on other sites More sharing options...
Pommier Posted May 9, 2013 Author Share Posted May 9, 2013 I've gone to Espace Client, but I still can't see how to contact Free. There's Accueil, Gerer Mon Compte, Mes Commandes and Telephones, but I can't find a 'contact' place.Please would you have a look at your Espace Client and see where I'm missing it?Many thanks! Link to comment Share on other sites More sharing options...
NormanH Posted May 9, 2013 Share Posted May 9, 2013 Do you get this page?[URL=http://s253.photobucket.com/user/bfb_album/media/freemobile_zpsdfab1144.png.html][IMG]http://i253.photobucket.com/albums/hh80/bfb_album/freemobile_zpsdfab1144.png[/IMG][/URL]There are a couple of options for contact and assistance and suivi de commande which I think is what you need Link to comment Share on other sites More sharing options...
Pommier Posted May 9, 2013 Author Share Posted May 9, 2013 Yes, I get that page and I can sign into my Espace Client, but once I'm there, there's nowhere that I can see for contact. When I do suivi de commande this is what I get: Forfait associé :Forfait 2H / SMS illimités à 2 eurosType de carte SIM :Multi SIM Multi ' rel="tooltip" data-placement="right" data-content="#tooltipSimMulti"> Demande effectuée :le 23 avr. 2013 à 14:25.Portabilité :La portabilité a echouée. Infos portabilitéNuméro 07 62 98 89 56R.I.O. 03P232351H1A " rel="tooltip" data-placement="right" data-content="#infosPorta0"> Infos portabilitéNuméro xxxxxxxxxx (I've deleted that on here)R.I.O. xxxxxxxxxxx ( deleted)Vous avez reçu votre Carte SIM ? Cliquez ici pour l'activer. I'm stuck!!! Link to comment Share on other sites More sharing options...
NormanH Posted May 9, 2013 Share Posted May 9, 2013 Have you clicked on 'nous contacter'?You gethttps://mobile.free.fr/contact.htmlPar téléphone (7h/23h) Assistance technique : 3244 Depuis votre ligne mobile Free : Inclus dans le forfait, Depuis un autre numéro : se référer à la grille tarifaire de l'opérateur. En ligne : Découvrez notre site d'assistance. Par fax : 0899 90 6000 (1.35€ par appel + 0.34€/min) Par courrier : Free Forfait Mobile 75371 Paris Cedex 08 Pour nous contacter depuis l'étranger : +33 1 78 56 95 60 Link to comment Share on other sites More sharing options...
Pommier Posted May 10, 2013 Author Share Posted May 10, 2013 Would anyone who is with Free possibly be kind enough to phone for me? (call is free for Free customers). I'd hoped to find some way of emailing where I could explain myself, but the phone is difficult for me, especially as my hearing isn't great.I'd be so grateful to get this sorted out. Link to comment Share on other sites More sharing options...
NormanH Posted May 10, 2013 Share Posted May 10, 2013 I will have a go if you pm me the essential details. Link to comment Share on other sites More sharing options...
Pommier Posted May 10, 2013 Author Share Posted May 10, 2013 Thank you SO much Norman - I'll PM you the information. Link to comment Share on other sites More sharing options...
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