Texts not being received in UK-

[mary]

Can anyone advise what this problem is.

In February Virgin Mobile sent me a new SIM, and since then, I can send texts and get charged for them, but they are not received. It's fine in France, but no one receives them outside of france. It;s all my contacts, not just one or two. Even to Germany. I can make calls to the UK so the roaming is working fine, just not texts.

Virgin have said there is not a problem with my account, even sent me another new sim, when I complained but still they are not being received.

They have said it leaves their system but they do not arrive. I tried my SIM in my sons phone, but still does not work They said it all my contacts that have the problem. Rubbish.

I dont know what else to do....I am still technically tied in with them for another 10 months. Prior to my new sim, I never had a problem. They asked me to send a text to a specific number for them to check my parameters and they said it's all ok , so what is the problem.

Any techi's out there that can help pls....Thanks