fittersmate Posted May 16, 2021 Share Posted May 16, 2021 Have got an LG web OS tv and a couple of days ago HD channels lost sound. Have tried looking through sound settings but of no help as it's just the HD channels that are "mute". Anybody any ideas - could I have pressed a button on the remote by mistake, although I can't see which button would have caused this. Any help gratefully received. Link to comment Share on other sites More sharing options...
alittlebitfrench Posted May 16, 2021 Share Posted May 16, 2021 On your remote control there are buttons that increase or decrease the volume. Try pressing the button with the + sign.?? Link to comment Share on other sites More sharing options...
fittersmate Posted May 16, 2021 Author Share Posted May 16, 2021 Thank you but increasing the volume was the first thing I tried. Doesn't make any difference to sound for HD channels or radio channels - all these remain mute. Tried turning off tv, unplugging for 60 seconds and when plugged in again everything ok and back to normal. Link to comment Share on other sites More sharing options...
Ken Posted May 17, 2021 Share Posted May 17, 2021 There almost certainly is a 'mute' button. In fact I would bet on it!!!! I have done a similar thing in the past. Study the hand control in great detail !!! Have to say though that if you are receiving sound on some (normal) channels then the problem is a technicians job!!! Link to comment Share on other sites More sharing options...
BritinBretagne Posted May 17, 2021 Share Posted May 17, 2021 What makes me think that you didn’t read the previous post before replying? Link to comment Share on other sites More sharing options...
Ken Posted May 17, 2021 Share Posted May 17, 2021 Thinking does appear to be a problem for you! Link to comment Share on other sites More sharing options...
BritinBretagne Posted May 17, 2021 Share Posted May 17, 2021 Oh dear. I was making an observation, you totally ignored the previous post that said the problem had been sorted out. Link to comment Share on other sites More sharing options...
betise Posted May 17, 2021 Share Posted May 17, 2021 Ken, I have never seen a mute button on a remote control that mutes only the sound on HD channels.Fittersmate, how are the HD channels received, do you have a box, can you do a reset and retune your channels (this sometimes solves the problem)? If it is UK channels, are you using a VPN? Link to comment Share on other sites More sharing options...
Ken Posted May 17, 2021 Share Posted May 17, 2021 BETISE Ken, I have never seen a mute button on a remote control that mutes only the sound on HD channelsNo, neither have I which is why I added that if it were the case then a technician would be needed. Link to comment Share on other sites More sharing options...
fittersmate Posted May 17, 2021 Author Share Posted May 17, 2021 Thanks betise. Problem now sorted. The television has a built in Freesat. No VPN. I tried to retune the channels but nothing happened so that is when I tried unplugging the TV and then plugging it in again. Never known that to work on computers but it worked on the TV. Link to comment Share on other sites More sharing options...
Ken Posted May 17, 2021 Share Posted May 17, 2021 BiB: Oh dear. I was making an observation, you totally ignored the previous post that said the problem had been sorted out.Sarcasm is rarely received well. It says more about the person doing it!! Link to comment Share on other sites More sharing options...
BritinBretagne Posted May 17, 2021 Share Posted May 17, 2021 It’s not sarcasm it was an observation. You ignored what the OP had written and claimed that an over the top solution was required for a problem that didn’t exist. Bizarre in the extreme. Link to comment Share on other sites More sharing options...
Ken Posted May 17, 2021 Share Posted May 17, 2021 Oh dear. I was making an observation, you totally ignored the previous post that said the problem had been sorted out.We both know what you meant with your 'observation' A shame that some people hide behind 'observations' and 'snide' comments so they can squirm out of criticism and claim innocence. The world we live in I suppose!Not that you are guilty of that behaviour of course!!! Link to comment Share on other sites More sharing options...
betise Posted May 17, 2021 Share Posted May 17, 2021 Glad it's sorted fittersmate, in the old days we would have just given it a good thump! Link to comment Share on other sites More sharing options...
BritinBretagne Posted May 17, 2021 Share Posted May 17, 2021 Oh dear Ken. Link to comment Share on other sites More sharing options...
fittersmate Posted May 17, 2021 Author Share Posted May 17, 2021 betise - That thought did cross my mind! Link to comment Share on other sites More sharing options...
nomoss Posted May 17, 2021 Share Posted May 17, 2021 [quote user="fittersmate"]That thought did cross my mind![/quote]I take it you're replying to betise and ignoring the static [;-)] Link to comment Share on other sites More sharing options...
fittersmate Posted May 17, 2021 Author Share Posted May 17, 2021 nomoss - thank you -I have edited my reply. Link to comment Share on other sites More sharing options...
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