briwy Posted November 15, 2007 Share Posted November 15, 2007 Im trying to update my credit card details for my LiberT doofah but I cant see how to do it.I can access my account OK on the Sanef page and see my name/address but no card details show up for modifying.Any ideas anyone please. Need to get it done ASAP as my present card expires this month. Link to comment Share on other sites More sharing options...
Ford Anglia Posted November 16, 2007 Share Posted November 16, 2007 Likewise, and mine's a new card too, since I mislaid my old one[:$] Link to comment Share on other sites More sharing options...
briwy Posted November 16, 2007 Author Share Posted November 16, 2007 Hi ford angliaI have emailed Sanef in my broken franglais asking how to to do it.When/if I get a reply I'll put it up on here. Link to comment Share on other sites More sharing options...
AnOther Posted November 16, 2007 Share Posted November 16, 2007 Mine comes out of my bank A/C. Always a bit wary of putting subscriptions on cards although perhaps not such a potential problem here as in UK where it can be the devils own job to cancel a so called "continuing authority" Link to comment Share on other sites More sharing options...
AnOther Posted November 17, 2007 Share Posted November 17, 2007 Is there a place where one can see the actual tolls between the various Paege sections ?I'd like to be able to check that what appears on my bank statement tallies with my journeys. Link to comment Share on other sites More sharing options...
briwy Posted November 17, 2007 Author Share Posted November 17, 2007 Yes there is ernie but dont you get this every month as a hard copy in the post?Once logged on here. http://translate.google.com/translate?hl=en&sl=fr&u=http://www.sanef.com/&sa=X&oi=translate&resnum=1&ct=result&prev=/search%3Fq%3DSANEF%26hl%3Den%26lr%3D%26sa%3DGyou can click on the Factures tab. This will show your latest statement (same as the posted hard copy one). Then click on Voir le détail des trajets and it will show the individual toll sections and charges. Again the same as the hard copy. Link to comment Share on other sites More sharing options...
AnOther Posted November 17, 2007 Share Posted November 17, 2007 Err no, I've had nothing in the post other than the doofah so it's not as if they don't have my address......!I'll dig out my paperwork and try to get logged on.Ta Link to comment Share on other sites More sharing options...
Ford Anglia Posted November 17, 2007 Share Posted November 17, 2007 I get statements sent to our UK address each month that I've used the doofer.So far it's been correct every time........ Link to comment Share on other sites More sharing options...
AnOther Posted November 18, 2007 Share Posted November 18, 2007 Finally got logged in and can see the current month but when trying to open or download previous statements it says cannot connect with the edemat.net server whatever or wherever that is. Not my machine BTW as 'er indoors is having the same problem.Is there somewhere on the site where one opt's not to receive paper statements or not ?Maybe this is why I'm not getting them but I certainly didn't knowingly opt for it.Also I was looking for a page showing the paege stations on a map of the road network where I could easily track my journeys and costs, if such a thing exists.I know where I went but hunting down the individual names of the stations on the map by simple entree and sortie names is somewhat tedious and frustrating. Link to comment Share on other sites More sharing options...
Andyphilpott Posted November 21, 2007 Share Posted November 21, 2007 To bring this back to to the original subject, briwy - have you had any reply from Sanef yet? I would be interested to learn the answer.Andy Link to comment Share on other sites More sharing options...
Ford Anglia Posted November 21, 2007 Share Posted November 21, 2007 Strangely enough, I've had a snail mail today from them asking for my new credit/debit card details. Link to comment Share on other sites More sharing options...
briwy Posted November 21, 2007 Author Share Posted November 21, 2007 No I haven't Andy so Iv'e emailed them again.Perhaps I'll get something in the post as well/Live in hope. Link to comment Share on other sites More sharing options...
briwy Posted November 22, 2007 Author Share Posted November 22, 2007 Well I emailed them again last night and have got a reply today from a lnice ady called Barbara FontaineReplied in English and says can either ring them or email them the new details.Suppose I may as well email them, save the government the trouble of giving my details away.I guess its really no different than buying stuff over the phone and giving card details Link to comment Share on other sites More sharing options...
AnOther Posted November 22, 2007 Share Posted November 22, 2007 Be interested to know what number the "nice lady called Barbara" is on.I'm still mystified as to why I'm not getting monthly statements. Link to comment Share on other sites More sharing options...
pouyade Posted November 23, 2007 Share Posted November 23, 2007 Could you post the details of this contact? I am soon in the same boat.ThanksPouyade Link to comment Share on other sites More sharing options...
briwy Posted November 24, 2007 Author Share Posted November 24, 2007 This is the nice lady's email address, or at least where it came from so I assume the address will accept incoming email as well.Barbara FONTAINE [Barbara.FONTAINE@sanef.com]No phone number on her email so I suppose its the number which is on the hard copy of the statements.For you ernie this is it +33 1 72 36 51 03 depuis etranger, which I guess is a number for non French people so perhaps it has English speaking staff.Ill give it a go on Monday as I doubt they work weekends.It still seems a bit daft that you can,t change payment details on the website as after all I assume we all signed up initially on line.Might mention this when I ring and see what they say. Link to comment Share on other sites More sharing options...
Andyphilpott Posted November 26, 2007 Share Posted November 26, 2007 Thanks briwy that is helpful.However I would NOT advise that you e mail card details to them. If you pay for goods on the internet it would (should) be via a secure server so you have some protection. A simple e mail gives no protection at all.Andy Link to comment Share on other sites More sharing options...
Andyphilpott Posted November 26, 2007 Share Posted November 26, 2007 Ernie - I get a statement at the end of each month I use my Sanef Telepeage badge. I wonder if there is an 'opt out' on the application which you inadvertently ticked. Many businesses now have this, leaving you to check details on the internet.Just a thought!Andy Link to comment Share on other sites More sharing options...
AnOther Posted November 26, 2007 Share Posted November 26, 2007 That's what I'm thinking Andy but I don't recall ticking anything and I would have thought that something like that would be a "tick to NOT receive" rather than the other way round and the default choice.Also these things are usually reversible, certainly on my banks internet sites they are but I can't see any reference to it at all on the SANEF site.I think a phone call is my only option but I'll wait until I'm back in France to do it. Link to comment Share on other sites More sharing options...
briwy Posted November 26, 2007 Author Share Posted November 26, 2007 Andy.Im assuming that it is a secure server (hopefully anyway) as its only accessible after logging in to the Sanef account page.Ill keep a close eye on my credit card account and hope nothing naughty happens.Ernie.You could always email the nice lady and ask for monthly hard copy statements.Brian Link to comment Share on other sites More sharing options...
AnOther Posted November 26, 2007 Share Posted November 26, 2007 Been there, done that, can't see anywhere either to opt nor de-opt for it. Maybe it's irreversible !I can download my statements so no real problem and in fact I'd probably opt to not receive paper copies anyhow but now I know I should be receiving them I'm very curious to find out why and what, if anything, I did to make it so [:)]Incidentally I picked up a tip today and that is if you happen to breakdown on the peage and get trailered off then put your doofah somewhere it won't be "seen" at the toll booth otherwise you could get charged.Makes perfect sense but something you'd probably not think of in a stressful situation [;-)] Link to comment Share on other sites More sharing options...
briwy Posted November 27, 2007 Author Share Posted November 27, 2007 I think your'e making getting the best value for money from the toll people an art form ernie.Keep it coming. Link to comment Share on other sites More sharing options...
AnOther Posted November 27, 2007 Share Posted November 27, 2007 And why not [:D]Truth is I quite enjoy making the ageing grey matter work a bit by kicking these sort of things around and considering the various scenarios and possibilities.Not too many sources of stimulation offshore you know [;-)] Link to comment Share on other sites More sharing options...
pouyade Posted December 17, 2007 Share Posted December 17, 2007 Phoned today on this number, to give new card details. Bit tortuous getting through the automated menu but once speaking to a human, no probs at all (I think - suppose I should wait and see if all works!)Pouyade Link to comment Share on other sites More sharing options...
briwy Posted December 18, 2007 Author Share Posted December 18, 2007 Well I ended up updating my card over the net.Not been robbed yet so I assume all is OK and it is either a secure server or no dishonest people in France.Must have worked OK as I received an acknowledgement and the doofah is working OK. Link to comment Share on other sites More sharing options...
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