djburns Posted April 25, 2018 Share Posted April 25, 2018 Hello everyone,I've just sold a motor bike, everything fine but the buyer went to register for carte gris and got message to say the name was wrong on the certificat de cession. I double checked my submission and sure enough I had written the new owner's name incorrectly by one letter! I have tried all round the Ants.gouv site to find a way to correct it. I used a contact page and attached a corrected version of the form but got a generic reply sending me to FAQ's which I've been all around already. Has anyone got any ideas or directions? Phone numbers? I'm feeling bad for the new seller who is being very patient so far! Link to comment Share on other sites More sharing options...
mint Posted April 25, 2018 Share Posted April 25, 2018 Here is a phone number but I haven't resorted to calling it yet so I can't guarantee if it will work!0177935210I understand it is not surtaxé so there IS a silver lining! Link to comment Share on other sites More sharing options...
djburns Posted April 27, 2018 Author Share Posted April 27, 2018 Many thanks, I did eventually get a message through and a reply to say it was under consideration. That was 2 days ago..... I may have to use that number! I let you know what happens.cheers Link to comment Share on other sites More sharing options...
djburns Posted May 2, 2018 Author Share Posted May 2, 2018 Still no response and sadly the phone number doesn't connect! Link to comment Share on other sites More sharing options...
YCCMB Posted May 2, 2018 Share Posted May 2, 2018 If it consoles you at all, I just did a Google.fr search on this and it appears you're far from being alone. Not only in terms of the problem, but in terms of being able to get ANTS to respond with a solution. Furthermore, the only people who have been able to rectify things seem to have had to resort to physically visiting their Prefecture to sort it out. One even says he spoke to a Minister who basically said "good luck with that, the system's rubbish" . Link to comment Share on other sites More sharing options...
mint Posted May 2, 2018 Share Posted May 2, 2018 [quote user="djburns"]Still no response and sadly the phone number doesn't connect![/quote]Sorry about the number, I had such hopes for you! There is an email address as well and whilst they do reply, it was a stock sort of reply (picked from one of a dozen or so, I suspect), so not much point me giving you the address.Other thing your buyer can do is to go to a garage which does immatriculation (not all garages are geared up to do this) and, on presentation of his documents, they can do the correction for him. From the 2 garages I know, one in my town and one just over the border in the next department, the charge seems to be 25 or 30 euros. Link to comment Share on other sites More sharing options...
djburns Posted May 5, 2018 Author Share Posted May 5, 2018 Thanks again, still nothing back but we are in the month of bank holidays!I will suggest the new owner try the garage idea, otherwise I might have to try the prefecture. Link to comment Share on other sites More sharing options...
nomoss Posted May 5, 2018 Share Posted May 5, 2018 Maybe, to enable him to use the car legally, you could write a document allowing him to use the car while it is still in your name, and discuss with his/your insurance company how they can cover him to drive it until the CG is sorted out. Link to comment Share on other sites More sharing options...
djburns Posted May 7, 2018 Author Share Posted May 7, 2018 Had some advice today along the lines of approaching a garage- That was to to try one of the Feu Vert chain of garages. They advertise a service on the Carte Grise on their website. Link to comment Share on other sites More sharing options...
mint Posted May 8, 2018 Share Posted May 8, 2018 The Naurauto chain also performs this service. These garages have their espace professionel to do this. As indicated in one of my earlier posts, the charge is in the region of 25 to 30 euros. Perhaps you could agree to share the cost with him? IMO, worth paying and saving yourself the aggro. Link to comment Share on other sites More sharing options...
djburns Posted May 15, 2018 Author Share Posted May 15, 2018 Latest update. Visited both Norauto and Feu Vert. Both say they can only handle basic transfers etc, can't make corrections. I was directed however to a new office opposite the Sous-Prefecture which they have set up to handle Carte Grise changes. So went there- one lady with a laptop in a bare office. She couldn't help and said I need to go to the Sous-Prefecture, which was........ closed 4.00pm Monday. I've heard some motorists are taking the government to court over the new system? Link to comment Share on other sites More sharing options...
mint Posted May 15, 2018 Share Posted May 15, 2018 Oh, couldn't you just spit?BUT, you WILL get it sorted.......eventually......everything does take forever. It's exactly the sort of thing that stresses me out. Hope you have a more even temperament than I do! Link to comment Share on other sites More sharing options...
nomoss Posted May 15, 2018 Share Posted May 15, 2018 I hope this isn't a foretaste of what will happen when other functions of the Prefectures move to online systems only. Link to comment Share on other sites More sharing options...
BJSLIV Posted May 15, 2018 Share Posted May 15, 2018 The number to ring is 3400 (0.06 euros per minute)http://www.nievre.gouv.fr/mise-en-place-du-3400-a3075.html Link to comment Share on other sites More sharing options...
nomoss Posted May 16, 2018 Share Posted May 16, 2018 [quote user="BJSLIV"]The number to ring is 3400 (0.06 euros per minute)http://www.nievre.gouv.fr/mise-en-place-du-3400-a3075.html[/quote]That should be[url]http://www.nievre.gouv.fr/mise-en-place-du-3400-a3075.html[/url] Link to comment Share on other sites More sharing options...
djburns Posted May 16, 2018 Author Share Posted May 16, 2018 Thanks, I'll have a look at that. Went back to sous-prefecture today, waited for 10mins at the (unmanned) welcome desk to then be told that there was "fermeture exceptionnelle" for that afternoon of the office I need to go to....Hope that number works! Link to comment Share on other sites More sharing options...
djburns Posted May 17, 2018 Author Share Posted May 17, 2018 Saga continues. Another visit to Sous-prefecture this morning. (Sunny morning at last, good excuse to take the bike out) Was seen in the "Point Numerique" and helpful lady got me to log in on to the Ants website and then, I kid you not, the internet went down in the building! Helpful lady then phoned somebody (3400 number?) and they said my revision to the certificat was logged but there is a one month waiting list. Apparently there is one room where they deal with all the queries for all of France...Stay tuned folks! Link to comment Share on other sites More sharing options...
djburns Posted June 3, 2018 Author Share Posted June 3, 2018 Had a note from the buyer to say she has received the carte grise. Then I have an email from ants asking for scan of cert de cession and new buyers ID. I've sent those so hopefully that is the end of it! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.