Auto entrepreneur and paying online

[accouder]

Hello, I registered with autoentrepreneur in March and have just recently received my form to apply for a new carte vitale. However when I go online and try to pay, they accept all my details and take me to a page with the header

. I cannot then find the route to arrive on the payment page. We have phoned several times and been told to wait, but will I be told when I can start paying.

Any advice will help,

Thanks

[Judie]

Is this with net-entreprises?

If so, I had the same problem on trying to make my 4th quarterly declaration. I cut and pasted the offending page to an email and sent it to the online helpline who told me that there was apparently a glitch in the system. It took them a couple of weeks to sort it, but I was able to declare earlier this week.

I don't think you are alone.

[accouder]

Yes it is with net-enterprise.  Can I ask when you sign in with siret password etc, are you normally taken onto the  page or a payment page?

[Judie]

This is what I get on the second page

		JUDITH *******   *********JUDITH - ****************
		Cliquez sur le lien correspondant à la déclaration à laquelle vous souhaitez accéder. Pour gérer vos données personnelles (adresse mél, mot de passe…) et, selon votre profil, gérer les inscriptions, les coordonnées bancaires… allez sur votre menu personnalisé à l’aide du bouton situé en bas de page. Auto-entreprise Déclaration de l’auto-entrepreneur Déclaration de chiffre d’affaires régime micro-social simplifié

 Obviously I've taken out my personal details.

Hope that helps. If not, please try what I suggested - it certainly worked for me.

Good luck

[accouder]

Thanks Judie,  I don't get that on my landing page of net enterprise so at least I know it's not me being dumb. Will do as you suggest.

[Judie]

Just a thought, it could be that as you registered in March and haven't declared until now, when perhaps you should have declared in April, July, October and January, the service is not able to accept you.

Can you cut and paste it onto here?

[accouder]

I have been in constant communication by telephone with RSI since my first declarations were due in June.  Every time we were told that they are behind with registrations and that we were in the system. Jjust recently I have received the form to apply for a new carte vitale.

My landingpage  is below. Thanks for the replies

		ALEC   ALEC
		Bienvenue sur votre menu personnalisé : Vos informations personnelles Mél  :  Téléphone  :   Modifier vos coordonnées   Modifier vos données d'authentification   Résilier votre inscription à net-entreprises Le compte de votre établissement   Gérer les inscriptions Les inscriptions de votre entreprise   Consulter l´historique des inscriptions Vos messages d´information   Consulter vos messages d'information 0 message(s) dont 0 non lu(s)   Vous désabonner au service de messages d'information

[Judie]

When I go to the second page, access to my menu personalisé is at the bottom of that page. Silly question but is there anywhere on that page of yours that is says 'Accéder à la déclaration'?

[accouder]

We decided to telephone RSI again and, hey voila, we are on their system but they are waiting for the final piece of the jigsaw puzzle and then we will be able to pay online.  I quote "it's not your fault, the fault is this end" So once again we wait.  For anyone with the same problem and needing reassurance, the number to phone is 0821 74 26 26.

Thank you to those who replied to this thread, it was much appreciated.