CollyC Posted March 10, 2011 Share Posted March 10, 2011 We had to have a completely new roof on our house. It was done by a registered French Artisan builder, and finished 3 years ago, since when we have lived here full time.We have some ongoing problems with the work. The worst of these is that rain leaks in along the sides of the rooves of the 2 new lucarnes (dormer windows), the mortar holding the ridge tiles is crumbling, and 3 ridge tiles have already fallen, and cold air blows in under the floor and into the 2 bedrooms in the roof and the rooms below. There are other issues too.At our request the builder came back on 3 occasions, but the problems have not been sorted. He then said that I should apply to his insurance via my insurance to have the problems fixed.My insurance say that this is not possible. I wrote and told him, but have had no reply. I understand that he is responsible for 10 years.I don't want to go down an expensive legal route. Is there some more straight forward way in which I can have the problems assessed and put right ? Link to comment Share on other sites More sharing options...
woolybanana Posted March 10, 2011 Share Posted March 10, 2011 Contact you house insurance company and see if you have protection juridique. This is exactly the type of thing it is for. It will cost you nothing or very little as you are not at fault.They will send an expert to see the problems and go from there. Link to comment Share on other sites More sharing options...
CollyC Posted March 17, 2011 Author Share Posted March 17, 2011 Many thanks for that advice.I have been to the insurers, and it seems that while I have some cover under Protection juridique, it is not full. However, having blocked helping me because of that last time, it seems as though they might help me now. Link to comment Share on other sites More sharing options...
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