cooperlola Posted May 6, 2008 Share Posted May 6, 2008 These were introduced a short while ago, for access to Nationwide Internet Banking. I haven't received one yet and can't do many of the normal operations without it. Has anybody else out there actually received one yet? Link to comment Share on other sites More sharing options...
betty Posted May 6, 2008 Share Posted May 6, 2008 My OH and I have both received one each, although he did received his a few weeks before me. I vaguely remember Nationwide saying that all Visa Debit customers should receive their new cards and the readers by May. Think you might need to contact them to see if it has been sent to you and has gone missing in transit. They do say that if you need a replacement there will be a charge but if you've never received it in the first place can't see how they can do this. Betty Link to comment Share on other sites More sharing options...
Judith Posted May 6, 2008 Share Posted May 6, 2008 [quote user="cooperlola"]These were introduced a short while ago, for access to Nationwide Internet Banking. I haven't received one yet and can't do many of the normal operations without it. Has anybody else out there actually received one yet?[/quote]Yes, it arrived last week - but it was sent to London and not France, so maybe that is the hold up. Also maybe they are doing it by surname, I'm near the top of the alphabet, you may be lower down. Link to comment Share on other sites More sharing options...
gosub Posted May 6, 2008 Share Posted May 6, 2008 The Nationwide online banking site says that, debit card customers should receive their reader by the end of May. I have not received mine yet but can still do all the usual transactions online. Link to comment Share on other sites More sharing options...
Jacqui Too Posted May 6, 2008 Share Posted May 6, 2008 Hi got mine this morning.It was identical to the Natwest one I had Last year (except the logo) I've only used the Natwest one a few time but it seems quite straight forward. Link to comment Share on other sites More sharing options...
cooperlola Posted May 6, 2008 Author Share Posted May 6, 2008 Well, I'm reassured by the fact that others haven't got theirs either, at least, but I have contacted them. Gosub, I can look at my accounts OK, but cannot do any transfers as it's now insisting that I use the reader - yours may well do the same now, dunno.Thanks all for responding.[:)] Link to comment Share on other sites More sharing options...
Jacqui Too Posted May 6, 2008 Share Posted May 6, 2008 [quote user="cooperlola"] Well, I'm reassured by the fact that others haven't got theirs either, at least, but I have contacted them. Gosub, I can look at my accounts OK, but cannot do any transfers as it's now insisting that I use the reader - yours may well do the same now, dunno.Thanks all for responding.[:)][/quote]Hi this is the wording on the letter I got this morning:Improved security for Internet BankingWe're constantly developing our Internet Bank Security to combat the increasingly sophisticatedmethods used by today's fraudsters, and one such measure is Card Reader Security.Card Reader Security uses chip and PINtechnology to provide an extra level of protection whencarrying out certain transactions online. It will also allow us to provide improved services on theInternet Bank in future. Card Reader Security will replace your Security Questions, although there'llbe no change to the way you sign on to the Internet Bank.A Card Reader is a device which is battery powered and works independently of your Pc. It doesn'thold any personal information. Pleasekeep it in a safe place, as you may be charged if you need areplacement.What to do nextThis improved security measure will start automatically within the next two to three weeks. You'llbe informed when Card Reader Security is live via the Welcome Screen on the Internet Bank. TheInternet Bank will then prompt you to use your FlexAccount Visa debit card and the Card Readerwhen you carry out certain transactions online. Pleasenote that you won't be able to proceed withthat transaction unless you use your FlexAccount Visa debit card and Card Reader.Your Internet Banking terms and conditions have changed and now include a section on use ofthe Card Reader. These new conditions can be found via the Sign On page of the Internet Bank atwww.nationwide.co.ukand selecting 'Terms and Conditions'. Pleaseread these conditions asyou'll be bound by them when you use the Card Reader.We're sure you'll find your new Card Reader easy to use, but if you do have any questions or simplywant to know more, please visit www.nationwide.co.uklsecurityYours sincerelyFrom that I take it that there will be some sort of announcement when it applies to my (each) account! Have you seen one on your account yet? Link to comment Share on other sites More sharing options...
cooperlola Posted May 6, 2008 Author Share Posted May 6, 2008 Yes, the announcement is there, Jacqui. Link to comment Share on other sites More sharing options...
Jacqui Too Posted May 6, 2008 Share Posted May 6, 2008 I have just been on the NW site to have a look and although it tells me that they going to start it doesn't say it has!Surely they must make sure everyone has got a card reader before they bring this in across the board!It was quite interesting as I found out that you can use any card reader from any bank at any time all you need is the pin for that card, so really I only need one reader for all banks (not that I have that many bank accounts)[Www] Link to comment Share on other sites More sharing options...
gosub Posted May 6, 2008 Share Posted May 6, 2008 I have just tried a transfer between my accounts and it works ok [8-)] Link to comment Share on other sites More sharing options...
Jacqui Too Posted May 6, 2008 Share Posted May 6, 2008 If it works like the natwest one then, I have only had to use it on new 3rd party payments and not those that are already set up. Link to comment Share on other sites More sharing options...
cooperlola Posted May 6, 2008 Author Share Posted May 6, 2008 [quote user="gosub"]I have just tried a transfer between my accounts and it works ok [8-)][/quote][8-)] indeed! My account stubbornly refuses to let me do so. I can put all the details in but when I press confirm, it leads me to the card reader bit. Link to comment Share on other sites More sharing options...
mint Posted May 6, 2008 Share Posted May 6, 2008 I was prompted to use it to pay my Tesco Credit Card bill but I was able to pay my Nationwide Credit Card bill in the normal way, without the card reader.Coops, it's a nice dinky thingy like a pocket calculator; nice bit of plastic to add to the other bits of plastic that you already have!Welcome back! Link to comment Share on other sites More sharing options...
Belle Posted May 6, 2008 Share Posted May 6, 2008 we havn't got a nationwide card reader, but we do have one for our barclays bank account, we are having no problems at all using it. Link to comment Share on other sites More sharing options...
Doodle Posted May 7, 2008 Share Posted May 7, 2008 The OH received his 2 weeks ago. I rang NW last week asking when mine would arrive and the reply I got was that the OH had registered on line but I hadn't. I can't remember whether I did or not but I guess he is correct as usually I will use the OH's card when buying over the internet ! Link to comment Share on other sites More sharing options...
Jacqui Too Posted May 7, 2008 Share Posted May 7, 2008 [quote user="knee gel"]The OH received his 2 weeks ago. I rang NW last week asking when mine would arrive and the reply I got was that the OH had registered on line but I hadn't. I can't remember whether I did or not but I guess he is correct as usually I will use the OH's card when buying over the internet ![/quote]Knee gel I'm not sure I read your post quite right! you only need the card reader when you are paying 3rd parties and maybe other transactions on the NW site its self not when buying on the net, and because it is only needed when doing online banking they probable only send them to the people who are registered to do online banking.[:)] Link to comment Share on other sites More sharing options...
tuppence Posted May 10, 2008 Share Posted May 10, 2008 I still haven't received mine and my surname starts with a C, so perhaps they are not doing it alphabetically. I do my banking with Nationwide via internet too so I would have thought by now it would have been in the post. Also I wonder if anyone can answer the next question. As I said I have a NW flexaccount card which I had before I left the UK last year. Is it possible to apply for a NW CREDIT card now that I am living in France or would it have had to be done prior to departing the UK???Thankstuppence Link to comment Share on other sites More sharing options...
gosub Posted May 10, 2008 Share Posted May 10, 2008 [quote user="tuppence"]I still haven't received mine and my surname starts with a C, so perhaps they are not doing it alphabetically. I do my banking with Nationwide via internet too so I would have thought by now it would have been in the post. Also I wonder if anyone can answer the next question. As I said I have a NW flexaccount card which I had before I left the UK last year. Is it possible to apply for a NW CREDIT card now that I am living in France or would it have had to be done prior to departing the UK???Thankstuppence[/quote]If you you are resident in France, then they will not accept the application for a credit card. Link to comment Share on other sites More sharing options...
mint Posted May 10, 2008 Share Posted May 10, 2008 Yes, you should have applied before you came here to live. They will renew an existing card but will not consider a new application. Link to comment Share on other sites More sharing options...
cooperlola Posted May 17, 2008 Author Share Posted May 17, 2008 Well, having contacted the Nationwide about this, it appears that my first card reader disappeared somewhere, but a replacement turned up this morning, so normal service is now resumed.[:)]Thanks to all who responded. Link to comment Share on other sites More sharing options...
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