Barter Posted April 27, 2007 Share Posted April 27, 2007 [quote user="Pilot"]Interesting! Not having received the e-mail promised "within 2 weeks" I phoned today - needed to rebook the cancelled crossings which I did. Then I asked about the compensation crossing. The operator knew nothing about free compensation tickets and suggested I write to customer services, which I have just done by e-mail. Like Barter, my original ticket was the November 2-for-1 freebie, but when I booked to use it I did point out that my intention had been to use it during the revised dry dock period. "No problem, the validity is extended to May 31," they said. Now, my e-mail cancelling the March 29th crossing did specifically say "As you have been negatively influenced by the dry docking period for the second time", so perhaps that's it. But seeing as I did not get the e-mail promised within 2 weeks perhaps they have back tracked. I'll await with interest a reply to the message I sent them this afternoon. [/quote]Pilot - hope you get a reply from them, sooner or later! I'm still waiting; I'll let you know what happens. Our 'negatively influenced...second time...' situation was presumably because they first changed the time of our crossing on 29th March, before then cancelling it altogether. I suppose we must have been unusual in that our 29th March crossing was inbound; most peple affected were, I think, due to sail from Dover. Link to comment Share on other sites More sharing options...
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