Matt Posted August 3, 2007 Share Posted August 3, 2007 My wife tried to travel out alone on our frequent traveller pass this morning as I'm flying out next week to meet her.She was turned away and made to pay 155 pounds for a one way ticket because although the pass is paid for from our joint account I am the registered holder.She is now caught up in the holdups and has been waiting 4 hrs for her crossing.Do we have a case for reimbursement on either count Link to comment Share on other sites More sharing options...
Pierre ZFP Posted August 3, 2007 Share Posted August 3, 2007 Unless the T&C have changed from a couple of years back, that is complete garbage. My OH and I used to do that all the time and it was never queried. We even paid with a joint Visa card (different numbers on the card) and asked in advance it that would be OK - it was.May get something back for the delay but you have to complain untill blue in face if past experiance is anything to go by. Link to comment Share on other sites More sharing options...
Catalpa Posted August 3, 2007 Share Posted August 3, 2007 Is there a telephone number for the Frequent Traveller club? Have you phoned to check the T&Cs? And to complain! Link to comment Share on other sites More sharing options...
Sunday Driver Posted August 3, 2007 Share Posted August 3, 2007 No case for reimbursement, I'm afraid.Eurotunnel Frequent Traveller Terms and Conditions:3. Use of the Account3.1 The registered Frequent Traveller will be given an Account Number and password, which is personal to the Frequent Traveller and must not be disclosed to any other party. The registered Frequent Traveller must travel on all bookings made using the Account.(Eurotunnel's bold emphasis...) Link to comment Share on other sites More sharing options...
Matt Posted August 3, 2007 Author Share Posted August 3, 2007 Yes,I've just read that myself. Don't think I'll be using that service again then. My wife has just been in touch saying she has just got to France,not bad for 155 quid, a 5 hr crossing time! Link to comment Share on other sites More sharing options...
Benjamin Posted August 3, 2007 Share Posted August 3, 2007 I sympathise with you Matt C but stop and think why they apply these T & C's.Just imagine a group of friends getting together and passing the account number and password around between themselves: not what frequent traveller is all about.The very annoying bit is that someone in authority couldn't have taken a view on this and not charged such a penal fare to someone who had very clearly made a genuine error. After promising progress this year Eurotunnel do not do themselves any good by this type of action. Link to comment Share on other sites More sharing options...
Matt Posted August 3, 2007 Author Share Posted August 3, 2007 I appreciate what you're saying but unlike a group of freinds my wife and I share the same surname and more importantly the same bank account that Eurotunnel take their money from.It wouldn't be hard to make it available to spouses or even joint account holders. Link to comment Share on other sites More sharing options...
Benjamin Posted August 3, 2007 Share Posted August 3, 2007 [quote user="Matt C"]I appreciate what you're saying but unlike a group of freinds my wife and I share the same surname and more importantly the same bank account that Eurotunnel take their money from.It wouldn't be hard to make it available to spouses or even joint account holders.[/quote]Sorry Matt but that goes into the Too Hard To Do tray as far as the CHannel operators go. [:D] Link to comment Share on other sites More sharing options...
Rascalb Posted August 3, 2007 Share Posted August 3, 2007 Just out of interest how was it discovered that the account holder was not in the party? Were the check-ins manned? Usually if you use the self check-in with a joint card there is not a problem (We have used both cards dependant on who is driving). We too would like to see a "Joint Account Holder" situation brought back. Maybe we should all lobby Eurotunnel! Link to comment Share on other sites More sharing options...
Matt Posted August 3, 2007 Author Share Posted August 3, 2007 The auto booths weren't working and I hereby pledge my name for a lobby/petition for joint accounts. Link to comment Share on other sites More sharing options...
Gastines Posted August 3, 2007 Share Posted August 3, 2007 No different from B.F. Unless the FULL member of their Home Owners club is travelling,you don't get the full discount. It doesn't matter if the full member is paying .You can pay a bit extra and get your wife a second card.As one door closes,another shuts.Regards. Link to comment Share on other sites More sharing options...
Alane Posted August 3, 2007 Share Posted August 3, 2007 The T&Cs are quite clear on this at the moment but this change may be coming - I was recently asked to participate in a market research programme which asked for views on different options for the scheme. Joint accounts was one of the options. In the past I have found that an e-mail laying out a complaint in a non emotive way usually elicits a fair response from Eurotunnel. I've also found the service this year to be much improved but that may well just be luck of the draw. Link to comment Share on other sites More sharing options...
opas Posted August 3, 2007 Share Posted August 3, 2007 I have just seen an item on the news that there has been a power cut on the channel tunnel, it said something about trains being delayed 5 hours and the M25 is blocked too, people have been advised not to travel on this route! Link to comment Share on other sites More sharing options...
LEO Posted August 3, 2007 Share Posted August 3, 2007 [quote user="Gastines"] No different from B.F. Unless the FULL member of their Home Owners club is travelling,you don't get the full discount. It doesn't matter if the full member is paying .You can pay a bit extra and get your wife a second card.As one door closes,another shuts.Regards.[/quote]Gastines wrote; As one door closes,another shuts.Priceless! Link to comment Share on other sites More sharing options...
Rascalb Posted August 10, 2007 Share Posted August 10, 2007 I e-mailed Eurotunnel Customer Services and was told that they have no intention of allowing 2nd cardholders as it would increase their charges to their 15000 Property Owner members. So no luck there ! Link to comment Share on other sites More sharing options...
Fiona Posted August 10, 2007 Share Posted August 10, 2007 I would join you in your petition. Good LuckFiona Link to comment Share on other sites More sharing options...
PaulT Posted August 10, 2007 Share Posted August 10, 2007 Perhaps all that this proves is that you must read the small print and not assume that the rules will be as you want them. Link to comment Share on other sites More sharing options...
Matt Posted September 26, 2007 Author Share Posted September 26, 2007 Just a quick update,today we received a letter from Eurotunnel explaining there position on the frequent traveller scheme and that there are no plans to change the way it works. They did, however,refund the 155 pounds charged for the crossing and as a good will gesture have given a 60 pound credit for our next ticket.Well done Eurotunnel,my faith is restored,and it only took one letter! Link to comment Share on other sites More sharing options...
cooperlola Posted September 26, 2007 Share Posted September 26, 2007 I've found Eurotunnel really good on the complaints front. I got held up for 4 hours once and they gave me an extra free return trip, even though I hadn't asked for one! Link to comment Share on other sites More sharing options...
Ford Anglia Posted September 26, 2007 Share Posted September 26, 2007 [quote user="Benjamin"]I sympathise with you Matt C but stop and think why they apply these T & C's.Just imagine a group of friends getting together and passing the account number and password around between themselves: not what frequent traveller is all about.The very annoying bit is that someone in authority couldn't have taken a view on this and not charged such a penal fare to someone who had very clearly made a genuine error. After promising progress this year Eurotunnel do not do themselves any good by this type of action.[/quote]And yet P&O, the original "channel pirates", allow you to make bookings available to anyone you nominate, if bought as a season ticket......... Link to comment Share on other sites More sharing options...
PaulT Posted September 27, 2007 Share Posted September 27, 2007 [quote user="Ford Anglia"][quote user="Benjamin"]I sympathise with you Matt C but stop and think why they apply these T & C's.Just imagine a group of friends getting together and passing the account number and password around between themselves: not what frequent traveller is all about.The very annoying bit is that someone in authority couldn't have taken a view on this and not charged such a penal fare to someone who had very clearly made a genuine error. After promising progress this year Eurotunnel do not do themselves any good by this type of action.[/quote]And yet P&O, the original "channel pirates", allow you to make bookings available to anyone you nominate, if bought as a season ticket.........[/quote]Surely, companies are entitled to set the terms and conditions they wish (providing they are legal) that is known as choice just as the customer has the choice of choosing with who they travel.Small print is there for a reason - not just to fill a page.Paul Link to comment Share on other sites More sharing options...
Iceni Posted September 27, 2007 Share Posted September 27, 2007 [quote user="P2"]Surely, companies are entitled to set the terms and conditions they wish (providing they are legal) that is known as choice just as the customer has the choice of choosing with who they travel.Small print is there for a reason - not just to fill a page.Paul[/quote]No, no P2 - T&C are there to be ignored by the customer until he whines about their application. [6]Johnnot Link to comment Share on other sites More sharing options...
cooperlola Posted September 27, 2007 Share Posted September 27, 2007 [:D]Iceni. I must say I've been a Eurotunnel "frequent traveller" for 3 years now, and I had always understood, from day 1, that my o/h could not travel to the UK without me along for the ride, as it's in my name. The print really didn't look that small - this condition is not hidden in the t&c's but laid out clearly when you sign up, and again when you renew. I think Eurotunnel deserve a medal for paying up here - maybe I'll give it a go some time....[6] Link to comment Share on other sites More sharing options...
Matt Posted September 27, 2007 Author Share Posted September 27, 2007 Just to be clear,Eurotunnel have refunded us the money for the shambolic way my wife and a many thousand others where treated when there was a large delay back in August not for the frequent traveller thing my wife and I so stupidly ignored! There,does that make all you holier than thou's feel better we've admitted to our stupidity and will serve due penance. Personally I couldn't give a rats, as were are now in credit by 60 pounds. Link to comment Share on other sites More sharing options...
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