Mrs Trellis Posted February 24, 2014 Share Posted February 24, 2014 I booked a Brittany Ferries crossing a couple of hours ago and a confirmation came up on screen but no confirmation email arrived and the money has not gone from my bank.is this normal or should I panic? (Unfortunately we need to go in August and some options are already full.)Another unrelated payment via Nationwide today showed up on my account almost immediately. Link to comment Share on other sites More sharing options...
Gardian Posted February 24, 2014 Share Posted February 24, 2014 Did you print the screen confirmation? If you did, then you'll have a booking reference and the confirmatory email has probably just got stuck. You can always ring their call centre for reassurance.If you didn't, then you're still going to have to ring the call centre to see if they can see your booking.I'd be less worried about the money not going out yet!! Link to comment Share on other sites More sharing options...
woolybanana Posted February 24, 2014 Share Posted February 24, 2014 Could the mail have gone into your spam box? Link to comment Share on other sites More sharing options...
Mrs Trellis Posted February 24, 2014 Author Share Posted February 24, 2014 Luckily I did print the on-screen confirmation and checked the spam box. I'll check again tomorrow. Link to comment Share on other sites More sharing options...
BJSLIV Posted February 24, 2014 Share Posted February 24, 2014 Brittany ferries charges always take a couple of days to hit the bank account. As you have the reservation number, you can always check it by attempting to modify it online. Once you find it online you can leave it as it is. Link to comment Share on other sites More sharing options...
pitway Posted February 24, 2014 Share Posted February 24, 2014 https://www.brittany-ferries.co.uk/amendas long as you have the reference and name you should be able to have a look at your booking with the link above, but if in doubt, best give them a call Link to comment Share on other sites More sharing options...
Mrs Trellis Posted February 25, 2014 Author Share Posted February 25, 2014 Thank for the link. It's there! I looked at the website yesterday but couldn't find a 'manage my booking' or whatever.Still nothing received from them. I gather they will take a deposit and the rest later in the year. All the other travel I've booked has been paid in full at the time of booking. Link to comment Share on other sites More sharing options...
Gardian Posted February 25, 2014 Share Posted February 25, 2014 One reason for not getting an email confirmation is that you made an error when entering it when making your booking. It's easily done - I've done it myself.Probably worth ringing in & getting them to check it out for you. Link to comment Share on other sites More sharing options...
Mrs Trellis Posted February 26, 2014 Author Share Posted February 26, 2014 Mystery solved! I phoned Brittany Ferries today and, unknown to me, Gmail now puts emails from companies into 'Promotions'. I never look in that; I do check spam just in case any emails have gone astray but I never even noticed the Promotions tab on the top line.So if you have Gmail and are missing emails - they might be in 'Promotions'..And when you go to 'move', Inbox isn't an option!Ridiculous. Now I know why I stopped getting the Lidl newsletter..... Link to comment Share on other sites More sharing options...
Antonia Posted February 26, 2014 Share Posted February 26, 2014 If you click on "configure inbox" ( little cog on the right hand side ) you can unclick any tabs you don't want eg. promotions or forums and those emails will end up being left in your inbox proper ( if that makes any sense!) Link to comment Share on other sites More sharing options...
Théière Posted February 26, 2014 Share Posted February 26, 2014 Top tip Antonia, thank you. Link to comment Share on other sites More sharing options...
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