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M&S Returns


val douest
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I need to return some items (ordered via the internet) to Marks and Spencers by post as none of us are travelling to the UK in the forseeable future.  The customer service dept says I need to ask for a Certificate of Posting - but does La Poste have anything equivalent to this, and if so, what do I ask for? This piece of paper apparently obviates the need for any extra insurance.

Thanks for any help,

Val

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[quote user="val douest"]I need to return some items (ordered via the internet) to Marks and Spencers by post as none of us are travelling to the UK in the forseeable future.  The customer service dept says I need to ask for a Certificate of Posting - but does La Poste have anything equivalent to this, and if so, what do I ask for? This piece of paper apparently obviates the need for any extra insurance.[/quote]

Recommandé does provide you with a certificate of posting - but I''m not sure whether just the standard colisposte would give you a receipt ...

Regards

Pickles

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Out of interest how long do M&S allow you to keep the goods before return to get a full refund? In the UK it has gone down to 35 days, but I was wondering about the Christmas presents and clothes I was going to bring to France. Would I get longer ordering on line from my French address?
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Information about this from the Marks & Spencer website -

"To help you with your Christmas shopping, products bought from 1

October can be returned up to 16 January. This gives gift recipients

plenty of time to return unwanted items, whether they're in the UK or

overseas, so you can shop early without worrying they won’t like their

present.

To take advantage of this extended returns period, the receipt or

parcel summary document must show a purchase or despatch date of 1

October to 11 December 2009.

Unwanted items purchased online can be returned to a UK store or by

post as usual. Details are given on the parcel summary document. Items

returned by post must be posted by 16 January 2010. Please get a

receipt from the post office as proof of postage.

The extended Christmas returns period applies to all products that

can normally be returned for exchange or refund. Please note that some

products are excluded, in accordance with our usual returns policy.

These include gift cards, beauty, food, hampers, earrings for pierced

ears, opened technology items, bra accessories, opened bedding, flowers

and plants, furniture and made to order items. This does not affect

your legal rights"
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A company I may buy some clothes from states regarding returns that it accepts their returned goods slip stamped by the post office as proof of posting. Anyone care to try this at La Poste? I can't think of any reason, except the stroppiness of la Poste why this should be a problem.

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