Pierre ZFP Posted January 4, 2016 Share Posted January 4, 2016 Not wishing to 'name and shame' but I visited a well known chain of sports shops (the one with a blue and white logo) yesterday. Open exceptionally on a Sunday with 'Special Offers'Yeah 'Special' alright. Bought 6 things and charged too much of 4 of them! I always check the receipt before I leave there. . It was things like buy a pair of trousers get the next pair half price and 2 long sleeve T shirts that had been reduced but I got charged full price. Got money back immediately but how many people would have been caught out? Link to comment Share on other sites More sharing options...
Pierre ZFP Posted January 6, 2016 Author Share Posted January 6, 2016 Well, there's a nice surprise.Got an email from Decathlon, apologising for the error (they got my details via my carte de fidelité) and giving me a 20€ bon d'achat for use in their store, no minimum spend or anything.Well done Decathlon, I'm impressed with your efforts to put things right and make a customer go from grumpy to happy [:)] Link to comment Share on other sites More sharing options...
sid Posted January 7, 2016 Share Posted January 7, 2016 Well done Pierre!I buy quite a lot of stuff from Decathlon. When we lived in the UK it was one of the places I avoided, being a bit of a "brand snob" in those days, but since moving here I've found that the quality and range has improved and I'm pleased to say I've lost that snobby thing as well ! Link to comment Share on other sites More sharing options...
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