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Creating an Ameli account


nomoss
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I have a friend who has been here for donkey's years, longer than us, anyway.

We are to visit him on Tuesday and take him out to dinner, but he has no Covid Certificate.
He has an attestation for his vaccinations, but we're not sure whether the restaurant will accept that.
He does not have an Ameli account, so cannot get a Certificate there at the moment.

He is reasonably computer savvy, uses an i-pad, but has never created an account on any government site, so cannot use FranceConnect to create an Ameli account.

Yesterday I sent him the link and instructions to access the page to create an account, but he just called me to say it won't work for him, although he has tried many times.

The only details required are Surname, Sec Soc no., Date of Birth, and Postcode, which I'm sure he can complete correctly, but he says that after he clicks "CONTINUER" the screen goes blank, then returns to the one he just completed, with no messages or items in red.

If anyone here has created an Ameli account recently, or can remember the details of doing so, could you please tell me if there were any snags, or whether maybe they send a letter with a code to activate the account?

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Could he have a test on Monday and collect the results on Tuesday as a worl-around?

Many many years ago they sent the code by snail mail but I have no idea if that is still the case.

If he has no accounts online I wonder how he declares his taxes now they  are supposed to be done online.

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[quote user="nomoss"]
The only details required are Surname, Sec Soc no., Date of Birth, and Postcode, which I'm sure he can complete correctly, but he says that after he clicks "CONTINUER" the screen goes blank, then returns to the one he just completed, with no messages or items in red. [/quote]

Is it beyond the realm of possibility that he may, perhaps, have omitted to tick a required box for terms and conditions or the like? I've been caught out like this when a site requires this to be done, but it is in set in an obscure position, or I've just overlooked this requirement and bang, you're back at the login page.

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Thanks all for your helpful

replies.

 

It seems he still makes paper

tax returns. Don’t ask me how. I'm no-one´s financial advisor.

I don’t think getting a test

would help in getting a certificate when he can't create an Ameli account,

and a test attestation can’t be

any better than a vaccination attestation.

I don’t know whether or not the

vac attestation has a QR code.

I mentioned boxes to tick, but

he said he couldn't see any, and there are not in the Ameli video - HERE

I plan to call the restaurant

tomorrow to ask if they can accept a vaccine attestation.

 

I’ll cancel our reservation and

restaurant reservations if they can’t.

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[quote user="NormanH"]
"I plan to call the restaurant

tomorrow to ask if they can accept a vaccine attestation."

They will accept a test of less than 72 hours which is what I meant by a workaround. It won't get him the Pass sanitaire but it will replace it  for this  occasion.
[/quote]

Thanks. If they say they won't accept his vaccine attestation I'll ask them if they'll accept a negative test - maybe it trumps an attestation, even if that doesn't make sense.

Our gestor in Spain told me over 35 years ago not to assume any logic applied to bureaucratic procedures, and I follow the same rule here in France.

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A bit late to this, so you may have resolved the issue.

When I created our Ameli account in 2020, I did it on the phone with our local Ameli (Nanterre at that time) office.  They walked me through the procedure, but I did have to wait for a letter in the mail with my formal acceptance data.  It took about 10 days to get it.  Took longer for my husbands to arrive.

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I am going into a clinique for a couple of days later in the month for a routine examination, and they demand a PCR test of less than 72 hours in addition to my Pass Sanitaire. This is logical, since with the Delta variant one can be infected and transmit the virus even when vaccinated.

In that sense  a recent test does 'trump' the pass.

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Thank you, Norman, for mentioning the PCR in the circumstances you have described.

Pre pass sanitaire days, I'd always had to have a PCR despite having the vaccination attestation.  So now I know I will have to have that dreaded PCR before my next op[:'(]

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[quote user="NormanH"]
I am going into a clinique for a couple of days later in the month for a routine examination, and they demand a PCR test of less than 72 hours in addition to my Pass Sanitaire. This is logical, since with the Delta variant one can be infected and transmit the virus even when vaccinated.

In that sense  a recent test does 'trump' the pass.
[/quote]

Interesting. I passed that on to my friend, who just called me back to tell me he now gets a message from Ameli that the service is temporarily suspended.

I was about to post this, composed about half an hour ago:

I phoned the hotel earlier; they will accept a Covid

pass, a vaccination attestation, or a certificate of a negative test,

but all these must have a QR code, and like ours, also issued early this

year, our friend’s vaccine attestation doesn't have one.

I

just called our friend; he now says he got as far as entering his bank

details on the Ameli site to access his account, but then received a

message that the details were incorrect. I think he’s tried so many

times that he’s totally confused as to what happened, and when, during his

many attempts.

He is some

way from any shops or  pharmacies, and it's

not the simple solution it is for some. He ventures out very little, and

can’t go to a pharmacy this morning, but he will try to do this later,

to ask them to help get his Covid pass, or failing that, to get tested.

I'm

beginning to wish we hadn't invited him out, as it's causing him

problems, and he's getting harrassed, but at least he may eventually get

a pass which he will need for other things.

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Friend called to say he's just received a "no reply" email from his CPAM saying he can't create an account because of his current situation. No explanation, and of course he can't reply - or send a message via his account, as he can't access it. He said he's on the way to a pharmacie shortly. Fingers crossed.

I wonder if it's as simple as his CV needing to be updated, he can't really remember when it was last done.

He's worried it's due to his age, 88, for some reason.

I'm worried it might be to do with Brexit, as I don't know how well he keeps up with current affairs. It's difficult to discuss on the phone as he suffers from tinnitus and doesn't hear me well. I don't want to raise unnecessary worries either.

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Nomoss, you mention that your friend may not keep up with current affairs. I’m assuming that as he’s very likely a long-term resident that he already has his residence permit, or has at least applied for it, as the final cut-off date is approaching fast.

I understand that it’s possible to apply up to 30th September with an explanation of why the application is late.
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[quote user="Gardengirl "]Nomoss, you mention that your friend may not keep up with current affairs. I’m assuming that as he’s very likely a long-term resident that he already has his residence permit, or has at least applied for it, as the final cut-off date is approaching fast.

I understand that it’s possible to apply up to 30th September with an explanation of why the application is late.[/quote]

Thanks for that GG. I think I'd heard that, but more or less forgot about it, as not concerning us or anyone I know.

The good news: He now has a Covid Pass via a pharmacie. They didn't know why he didn't succeed, as they put in exactly the same information as he had done many times.

The bad news: He doesn't know anything about Brexit, or really knows or has known anything one should know as a Brit resident here. No S1, pays Sec Social cotisations for Assurance Maladie plus a mutuelle, relies on information from visits to gov't offices he got years ago.

He was a teacher at a well-known London art school, retired to France, has a studio to pursue his passion for photography, and was something of a latter-day hippie when we met him as our next-door neighbour at our first house here. Sometimes speaking with him I feel as if I'm talking to Neil from The Young Ones.

He was married to a "French" woman from Cameroon, and divorced some time before 2010.
I think she may have handled all the paperwork, or perhaps vetted what he saw. He claimed his UK pension before getting married, though, so screwed that up on his own. I think perhaps he puts things off until "later", then just forgets about them.

He says he doesn't remember getting an E121 (S1) when he claimed his pension, but surely it whould have been sent automatically. They know he's in France, as his pension is paid here.
He does recall a letter from the UK Paris Embassy, with "something about Brexit", which he filed away to deal with later.

Apparently he came out very badly financially from the divorce, but always seems to survive.

I don't mind helping a bit, but really we have enough of our own problems and don't want to get involved. I don't think he wants advice, anyway, and I have a feeling he knows more about things than he admits to.

I've sent him all the information about Brexit, Titre de Séjour, and health care that I think is relevant and will help him become reasonably legal, but I'm not sure if he'll bother with it.

Anyway, we'll have a meal tomorrow, and take it from there.

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It’s kind of you to ensure that he has the information he needs, even if he doesn’t act on it. I can’t imagine an elderly person being removed from France by order of the government, but things could become difficult for him if he doesn’t get his legal status sorted.

I remember reading about various organisations providing help to people in your friend’s position but can’t find details - I know that one was for ex-forces. Maybe someone else has more information about the helpful organisations.

I hope that you enjoy your meal together.
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[quote user="Gardengirl "]It’s kind of you to ensure that he has the information he needs, even if he doesn’t act on it. I can’t imagine an elderly person being removed from France by order of the government, but things could become difficult for him if he doesn’t get his legal status sorted.

I remember reading about various organisations providing help to people in your friend’s position but can’t find details - I know that one was for ex-forces. Maybe someone else has more information about the helpful organisations.

I hope that you enjoy your meal together.[/quote]

Thanks, GG. I suppose he's someone who never really bothered about stuff.

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Regarding the issue of the S1 (E121) being automatic, it might well depend on his situation when he came to France.  Not definitive but I believe, if he claimed his pension before coming to France, he would not automatically receive an S1 and would have to apply for it separately.

If he claimed his UK pension after coming to France issue of the S1 would be automatic.

Might have affected his situation  vis a vis Ameli.

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This is from the British Embassy Voisins Voices: https://tinyurl.com/yfcvk72r

In France, British Government funded organisations can help UK nationals secure their residency rights. They provide practical support to individuals finding it harder to complete applications, including pensioners, disabled people, those living in remote areas or who have mobility difficulties, and those who face language barriers or barriers in accessing technology.

IOM - The International Organisation for Migration (Brittany, Normandy, Ile de

France, Hauts-de-France, and Pays de la Loire)

Visit the IOM website

Email: UKn[email protected]

Hotline: 08 09 54 98 32

FBN - The Franco-British Network (Dordogne, Provence-Alpes-Côte-d’Azur,

Auvergne-Rhône-Alpes)

Visit the FBN website

Email: The Franco-British Network

Hotline: 05 19 88 01 09

Church of England - Diocese in Europe (Nouvelle Aquitaine, Occitanie, Grand

Est, Bourgogne-Franche-Comté, Centre-Val de Loire, Corsica)

Visit the Diocese in Europe Residency Support Project website

Hotline: 05 32 80 00 05
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OK Nomoss, how did it go?

I appreciate (as I’m sure everybody else does) that you rather feel that you’d started something that you wish you hadn’t.

Anyway, your generosity towards this elderly gentleman does you credit.

How was it? Have you been able to persuade him to take the necessary steps?

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It was even more difficult talking to him than it was on the telephone, as he had just got a new hearing aid that morning. The volume was too high and his own voice, on the sidetone, was also too loud, and confusing him.
At least his Covid certificate worked when we went for a meal, but the Chinese restaurant was closed on a day listed as open, and seemed to have shut down, so we went to the eating district of Agen and managed OK.
He says he has an (old?) TdeSéj. somewhere, and will "get around" to applying for the Brexit one well before 30/9. No idea why he would have one. When I showed him mine he said it's exactly like the one he has, so maybe he already has one and forgets applying for it/someone applying for him.
I didn't bombard him with questions, as he speaks very slowly, forgets what he's saying and drifts off to another subject. He started telling us how he was washed away in his car when the Garonne flooded, with street signs hitting the bottom of it, but never reached the end of the tale. If it really happened, he survived, at any rate.
I've no idea how he sorts out his bureaucratic stuff, but he manages somehow, and is happy, so I let it go. His French is fluent, and he knows where to go for advice.

EDIT: We ate in snack bar and had a planche of tapas. He said he'd never eaten fried squid, Serrano ham, chorizo, or patatas bravas. I find this hard to believe, so think he must have memory problems. I do too, and don't want any help either.

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