Fi Posted August 15, 2009 Share Posted August 15, 2009 Our livebox keeps disconnecting itself. It happens about 4 or 5 times a days. Basically there is a click from the livebox, the internet light starts flashing orange for no apparent reason - I ignore it for a while then give up and reboot the livebox. It is truly irritating. Our phone also works via the livebox so unless I am actually in the same room as the livebox I have no idea if the thing is connected or not. Annoying when trying to run a business.For some reason only known to them, I have been unable to make outgoing calls for a couple of days (yes I have paid all the bills and no I haven't inadvertently signed up to another provider). Orange are supposedly going to reinstate the phone early next week, but this disconnecting thing has been going on for a while, but has been worse since they mucked up my phone line.Am not at my wits end just yet, but I soon could be (we went through all this disconnectio nonsense at the beginning of the year - they finally managed to resolve the problems after nearly 4 months, offered a measly 120 euros compensation - which still hasn't been paid - I have a bad sense of deja-vu.) And being very rural, high up and towards the end of the line (goegraphically and phone-line wise) means there are very few alternatives we could sign up with.Any advice /hints/sympathy gratefully received.Fi Link to comment Share on other sites More sharing options...
BJSLIV Posted August 15, 2009 Share Posted August 15, 2009 Look on the bright side, at least with your Professional package from Orange you can still keep in touch using the old fashioned phone when the box is playing up. Link to comment Share on other sites More sharing options...
hoverfrog Posted August 16, 2009 Share Posted August 16, 2009 you're joking, surely!I'm "orange pro" - and although they promised me phone within 24 hours and ADSL within 15 days when I moved house it wasn't until over a month later that it got sorted out!Even then, if it hadn't been for the friend of a friend I would still be in the land of the unconnected now... Link to comment Share on other sites More sharing options...
powerdesal Posted August 16, 2009 Share Posted August 16, 2009 It sound similar to our recent problems regarding incipient failure of our livebox due to (I believe) lack of synchronisation.Try ringing ......English tech line 0800 364775They were very efficient with our problem. Link to comment Share on other sites More sharing options...
Fi Posted August 16, 2009 Author Share Posted August 16, 2009 [quote user="powerdesal"]It sound similar to our recent problems regarding incipient failure of our livebox due to (I believe) lack of synchronisation.Try ringing ......English tech line 0800 364775They were very efficient with our problem.[/quote]Thanks for the info., I shall try them in the morning (presumably it doesn't function on a Sunday?)Fi Link to comment Share on other sites More sharing options...
JeanS Posted August 16, 2009 Share Posted August 16, 2009 I have the same problem - I just unplug & replug & it goes away. The English speaking client services only work from 9-5 /monday to Friday. I too had mega problems getting connected, still waiting for my compensation. Link to comment Share on other sites More sharing options...
Fi Posted August 16, 2009 Author Share Posted August 16, 2009 [quote user="JeanS"] I too had mega problems getting connected, still waiting for my compensation.[/quote]Perhaps we should start a pressure group - "People who Orange/FT have messed around abominably who want what is rightfully theirs NOW" Not that it would do much good - Orange/FT is a monolith of the worst sort - reminds me of BT 25 years ago - but it might make us feel better..... [:D]Fi Link to comment Share on other sites More sharing options...
gosub Posted August 16, 2009 Share Posted August 16, 2009 [quote user="Fi"][quote user="powerdesal"]It sound similar to our recent problems regarding incipient failure of our livebox due to (I believe) lack of synchronisation.Try ringing ......English tech line 0800 364775They were very efficient with our problem.[/quote]Thanks for the info., I shall try them in the morning (presumably it doesn't function on a Sunday?)Fi[/quote]If you are in Vosges, how are you going to call the 0800 number? Link to comment Share on other sites More sharing options...
Fi Posted August 16, 2009 Author Share Posted August 16, 2009 [quote user="gosub"][quote user="Fi"][quote user="powerdesal"]It sound similar to our recent problems regarding incipient failure of our livebox due to (I believe) lack of synchronisation.Try ringing ......English tech line 0800 364775They were very efficient with our problem.[/quote]Thanks for the info., I shall try them in the morning (presumably it doesn't function on a Sunday?)Fi[/quote]If you are in Vosges, how are you going to call the 0800 number?[/quote]Because it's in France - dept 88[:)] Link to comment Share on other sites More sharing options...
gosub Posted August 16, 2009 Share Posted August 16, 2009 That explains that one then, thanks. Link to comment Share on other sites More sharing options...
AnOther Posted August 16, 2009 Share Posted August 16, 2009 [quote user="Fi"]Perhaps we should start a pressure group - "People who Orange/FT have messed around abominably who want what is rightfully theirs NOW"[/quote]Or you could join Teleconnect [blink] Link to comment Share on other sites More sharing options...
Fi Posted August 16, 2009 Author Share Posted August 16, 2009 [quote user="AnOther"][quote user="Fi"]Perhaps we should start a pressure group - "People who Orange/FT have messed around abominably who want what is rightfully theirs NOW"[/quote]Or you could join Teleconnect [blink] [/quote]I'm not a complete masochist! Link to comment Share on other sites More sharing options...
baypond Posted August 17, 2009 Share Posted August 17, 2009 There is a website called http://www.orangeproblems.co.uk which may provide some help?I am not sure who owns or runs the site, and it has a forum, so I don't know if I am breaking rules by giving you the details? Link to comment Share on other sites More sharing options...
Danny Posted August 17, 2009 Share Posted August 17, 2009 baypond, that is a site about Orange UK not Orange France so it may not be so useful.Danny Link to comment Share on other sites More sharing options...
baypond Posted August 17, 2009 Share Posted August 17, 2009 ah, yes that might be a small stumbling block, though a lot of these problems are generic I guess.But you are right, I couldn't see the wood for the trees. Tx Link to comment Share on other sites More sharing options...
Simon Posted August 17, 2009 Share Posted August 17, 2009 I had a simular problem that turned out to be ivy growing up the lampost and into the telecom box opposite the house. The guy who came to clear it says it is a common and growing issue if you will pardon the pun.RegardsSimon Link to comment Share on other sites More sharing options...
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