CeeJay Posted July 7, 2013 Share Posted July 7, 2013 My Humax FreeSat box, on a fairly regular basis, shows a message "Searching for new channels and software updates", fine, however this can last for hours and I cannot get any channels whilst it is in this mode. The only thing I have tried, which works, is to pull out the plug and start again. Is there any reason why it keeps doing this and how can I prevent it. Link to comment Share on other sites More sharing options...
Clair Posted July 7, 2013 Share Posted July 7, 2013 I don't remember ever seeing this message on ours.This probably keeps happening because the box is trying (and failing) to update itself, and the first suggestion which comes to mind is "Could your dish possibly be slightly out of skew?" Link to comment Share on other sites More sharing options...
crabtree Posted July 7, 2013 Share Posted July 7, 2013 [quote user="Clair"]I don't remember ever seeing this message on ours.This probably keeps happening because the box is trying (and failing) to update itself, and the first suggestion which comes to mind is "Could your dish possibly be slightly out of skew?"[/quote]That sounds about right to me, it is looking for it's 'home' transponder.Can I suggest you ask here, plenty of knowledgeable folks there who should be able to help. Link to comment Share on other sites More sharing options...
BJSLIV Posted July 7, 2013 Share Posted July 7, 2013 Is the Humax box left switched on all the time? Link to comment Share on other sites More sharing options...
sid Posted July 7, 2013 Share Posted July 7, 2013 [quote user="BJSLIV"]Is the Humax box left switched on all the time?[/quote]I think might be significant. Perhaps not switched on, but in standby?? Link to comment Share on other sites More sharing options...
sid Posted July 8, 2013 Share Posted July 8, 2013 The Humax should be put into standby when not in use... do you do that?Also check the firmware version (Menu/System/Diagnostics). I'm on 1.00.21 for example.There's a thread here where someone had the same problem http://www.avforums.com/forums/pvrs/1550915-humax-foxsat-stuck-while-searching-channel-updates.html A bit for searching there might find a result.I know that some people leave the Humax switched on all the time, but there's a valid point made in the above link about power consumption; in use the box consumes 50W, in standby only 1W.Please let us know how you get on. Link to comment Share on other sites More sharing options...
CeeJay Posted July 8, 2013 Author Share Posted July 8, 2013 Thanks for all the replies.Actually I now realise that the box is left on all the time, I just turn off the tele. Is that significant? The firmware version is 1.00.28 Link to comment Share on other sites More sharing options...
Clair Posted July 8, 2013 Share Posted July 8, 2013 [quote user="CeeJay"]Thanks for all the replies.Actually I now realise that the box is left on all the time, I just turn off the tele. Is that significant? The firmware version is 1.00.28 [/quote]From the manual:[quote]13.1 OTA (Over the Air)OTA - Over the Air Software Updates will be broadcast via satellite for the product when new updates are available. Humax reserves the right for deciding when the software updates will be released. Follow below to ensure that you receive the OTA Software Updates when they are released:1. You are connected to a suitable satellite dish and are receiving the all of the freesat service.2. The signal strength and quality are at a high level; if you are experiencing problems with the signal then please do not continue with the download.3. The product is in Standby mode each night allowing it to detect, download, and install the updates when broadcast.Caution:• Please do not unplug the product from the mains during the software update procedure; this can cause the product not to operate.• Please do not remove the antenna cable from the dish from the product during the update as this can cause the product not to operate.Note:• For information on the release of new software or the changes made please visit www.humaxdigital.com/freesat.• The download can take between 5 - 10 minutes to complete.• During the update process you will not be able to use the product.• During the software update scheduled recordings will not take place.• You cannot schedule programmes during software update. [/quote]Edited to add link to user manual (pdf). Link to comment Share on other sites More sharing options...
CeeJay Posted July 8, 2013 Author Share Posted July 8, 2013 ClairThanks very much for that.......actually I don't have a manual so I will bookmark that for future reference. Link to comment Share on other sites More sharing options...
Danny Posted July 9, 2013 Share Posted July 9, 2013 That is a bit strange[8-)]I have the latest software version on the Humax HDR here and it is also1.00.21I think that you definitely have the Humax Foxsat HD which is the non recording box.http://beta.humaxonline.co.uk/downloads/foxsat-hd latest version 1.00.28As Sid says, it is best left on standby in order to pick up any software updates overnight.Or, if you still have problems, a factory reset should help.The manual for the Foxsat HD is herefactory reset page 46Danny Link to comment Share on other sites More sharing options...
CeeJay Posted July 11, 2013 Author Share Posted July 11, 2013 Thanks for that, I have now started to put it in standby and have had no problems so far. Link to comment Share on other sites More sharing options...
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