Orange form for replacing your line to give to the Marie.

[Mattyj198]

I signed up to Orange for telephone in May of this year. I traveled over to our home in France and spent the summer there. When the man came to activate our telephone he told us the cable was damaged and would need to be replaced. They never came back to fix it. We eventually got a hold of them and they told us we need to fill out a form and give it to the Marie. We are back in Canada now and we don't have the form. I called Orange again today to see if I could get a form and the customer service agent told me there was no form and I should just get my neighbour to fix my line. Oh France!

Is there a form? Can I download it?

[Quillan]

All sounds a bit strange to me personally. The way I understand it (if I am wrong somebody will correct me) is that France Telecom/Orange bring a line to the boundary of your property and terminate it in the form of a junction box either on a pole or in the ground. From this point on it is down to you to make a connection to the house or fix any broken cable. I don't have a clue about flats etc, I mention that because you do not say what type of property you have which may be relevant. As to the Marie being involved, well I can't see why and perhaps you can give us a bit more information or one of our other 'specialists' on the forum might know. Normally the local electrician can replace the cable from the FT/Orange box to wherever it is terminated in your house. He/she can also fit the new style phone socket as well. Hope that helps.

[Danny]

There is no form on line as such but here is how it usually works.

You call Orange/FT and say there is a fault on the line, they check, they agree, they send a technical person (usually a local subcontactor) round to repair it. He or she comes to your house and asks you to sign a form (statement/estimate/quotation) This is so that they can show that they been round.

They fix it, and if it is a line fault, there is nothing for you to pay. If, however, a fault is found on your internal wiring, they will demand payment.

So basically, if you have a neighbour you can trust who will do this, that would seem the best thing to do.

Danny

[Mattyj198]

It is a house on a very typical french street with all the houses close together. The wire comes of a pole to a box on the side of our house. The box then feeds about 6 other houses on our street. The contractor that came out to activate our phone said we had to get permission from the Marie. Maybe he just did not want to help out english people?

We had a storm and lightning hit the phone lines. The next day a repair man came out and fixed everyone's line except ours.

We do have someone we trust to get this done for us. I think its time to give him a call.

[Quillan]

[quote user="Danny"]There is no form on line as such but here is how it usually works.
You call Orange/FT and say there is a fault on the line, they check, they agree, they send a technical person (usually a local subcontactor) round to repair it. He or she comes to your house and asks you to sign a form (statement/estimate/quotation) This is so that they can show that they been round.
They fix it, and if it is a line fault, there is nothing for you to pay. If, however, a fault is found on your internal wiring, they will demand payment.

So basically, if you have a neighbour you can trust who will do this, that would seem the best thing to do.
Danny

[/quote]

I believe it is true to say that by 'internal' you mean from the junction box through your garden and inside the house?

[powerdesal]

When we had a faulty line it was found to be the line attached to the house and terminating inside at the phone socket.

FT replaced it completely, no charge.

[Quillan]

It will depend on how 'helpful' the guy is who comes out to fix it. Ours also was changed FOC but we were told by FT before they came that if the fault was between the box and socket inside the house we would have to pay.

[Benjamin]

[quote user="Quillan"]It will depend on how 'helpful' the guy is who comes out to fix it. Ours also was changed FOC but we were told by FT before they came that if the fault was between the box and socket inside the house we would have to pay.[/quote]

Strange that. I was told by a FT engineer that they accepted responsibility up to the telephone socket located in our garage. OK fairly new house and the crucial point was that the socket was not actually in the house. He said that if ever we had an internet problem then we should plug the livebox in the socket in the garage and FT would accept the problem was theirs.

 

[Quillan]

I believe that is correct with new builds. If you have one of these datacoms boxes (I forget the name) then it will have what we would call the 'master' socket in it. That socket technically is the responsibility of FT as is all the cable back to the exchange. It should also have the ADSL filter and technically you are supposed to put you ADSL router in there and then you can patch the phone and the Ethernet around your house. I think somebody put a drawing up somewhere on this forum of how it is supposed to work. All well and good in principle but many people (and the number is increasing daily) use WiFi and prefer to have the router located centrally (within the house) so as to get a good signal all over the house and of course it makes it eaiser to push the button on the router to make the WiFi connection active to devices.

Ours is an older house and we have the old "T" outlet with a plastic conduit which went to go to the base of an electricity pylon in our garden which FT also used to feed several houses round us. There was a big junction box at the top in to which our connection was made. From that point to the "T" socket was our responsibility and if the cable was damaged then it was down to us. Now they have placed all the electricity cables under ground we have a box in the ground where the old pylon used to be. Inside the box is a connector to which our cable is attached.

Our neighbour had a problem about six months ago with his phone line. Having the ability to rub up everyone the wrong way the FT engineer came out to fix it. The problem was with the cable between his 'box in the ground' and his phone socket in the house. The engineer told him he would be billed for a new cable if he replaced it. There was the obligatory argument about whose responsibility it was so the engineer just got in his van and left. The neighbour got in a local electrician to run a new cable (now attached to our fence 'temporarily'!) between the two which seems to have fixed the problem. We now have to get him to put the cable in the conduit, I have pointed out that it may have an accident when I cut the hedge. It could be that things have changed in the last six months, if so I stand corrected.