frenchdc Posted March 18, 2015 Share Posted March 18, 2015 Hi please help,Does anyone know how the Aviva assistance car breakdown works. My car is at home and won't start, I'm covered on my insurance but do they repair it at home or tow it to a garage? Link to comment Share on other sites More sharing options...
idun Posted March 18, 2015 Share Posted March 18, 2015 What does it say on your contract? If it says 'O' kms, then call them. Link to comment Share on other sites More sharing options...
frenchdc Posted March 19, 2015 Author Share Posted March 19, 2015 Hi thanks for reply.I know that I am covered at home, I just wanted to know how the system works, will they try and fix it here at home or take it to a garage. It's a 17 year old Rover Cabriolet. Link to comment Share on other sites More sharing options...
idun Posted March 19, 2015 Share Posted March 19, 2015 Don't understand, surely they have given you a number to call in the case of a breakdown. What if you had been a 500kms from home you'd call then, wouldn't you?IF you have breakdown cover from home, then call. Personally, until now, I have never called the service from home. I know that we are allowed three per year and I'd rather reserve any breakdowns for when I am away from home to be honest. Still I like the idea that I can call them, from home, if ever I need to. Link to comment Share on other sites More sharing options...
frenchdc Posted April 1, 2015 Author Share Posted April 1, 2015 for information to all.I phoned Aviva, home cover allows 180 euros only for towing cost to garage of your choice. This equates to around 30kms only.Customer Assistance person (Aurora) absolutely fantastic and efficient, even rang back to make sure all ok! Well done Aviva ! brilliant customer service - very rare in my 11 years here in France. Link to comment Share on other sites More sharing options...
Jay Posted April 1, 2015 Share Posted April 1, 2015 So did they start your car at home or tow you to a garage? Link to comment Share on other sites More sharing options...
Jonzjob Posted April 2, 2015 Share Posted April 2, 2015 You don't mention just what the problem was or if it was fixed at your home? If it was just a dud battery then a jump start and battery charge may do, but if it's a frozen/split radiator or something heavy then it's got to be a garage job? Link to comment Share on other sites More sharing options...
frenchdc Posted April 3, 2015 Author Share Posted April 3, 2015 towed to a garage for fixing, they do not fix only tow to a garage. Link to comment Share on other sites More sharing options...
Jay Posted April 3, 2015 Share Posted April 3, 2015 [quote user="frenchdc"]towed to a garage for fixing, they do not fix only tow to a garage.[/quote]And therein lies the problem if you break down a long way from home with an old (as in not worth very much) car or if you do all your own repairs and don't trust a garage. I discussed this problem recently with our insurance broker and he said the recovery service may tow you home if it is not too far and you ask nicely. Link to comment Share on other sites More sharing options...
idun Posted April 3, 2015 Share Posted April 3, 2015 Well as we never had that option with our insurer when we lived in France, it seems like it is already not bad. Husband broke down once and was within 40kms of home, he was about 30kms from home, and we had to pay for the tow truck. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now