Hi everyone, thanks for your replies. Unfortunately, this livebox jobbie is driving me mad!!!! I can make outgoing calls through the livebox, but incoming calls on the 09 number (when connected through the blue lead to the livebox) just go dead. When I ring the 05 number from my mobile (through the livebox) I get a ringing tone on the mobile, but nothing on the fixed telephone. When I connect the fixed telephone to the wall phone socket (through an ADSL filter) and then call the 05 number..... voila, it works fine. I checked online with my account and it shows that all is connected and working correctly. I contacted the France Telecom "Help line" who whilst good at selling you the product, refuse to offer any suggestions stating that I must contact the technical helpline. All well and good, except that whilst my French is getting better, I'm still not fluent enough to hold a technical conversation down a telephone. So, any suggestions please!!!!! Thanks, Rob.