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Cazza

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  1. Yes we commute with the car we only live 50 mins from the tunnel and eventually hope to work from home in France. OK I admit that the T&C's are not in our favour but I do feel that people who use the tunnel a lot should get some benefit over the occassional users.  Well we do seem to be the only ones who are dissatisfied with the T&C's so thanks for all your comments.  We will definitely be using the ferries more so probably won't be so much of an issue in the future. :)
  2. Frequent traveller implies that someone will be travelling frequently not just occassionally.  We do a weekly commute as our French house is just outside Calais.  I am sure we aren't the only commuters in Pas de Calais region so this must affect  more people than just us.
  3. The only thing that has changed since the fire is that we have learnt that each train has a limited amount of spaces.  I had not noticed this clause when we first started using the service.  It could have been in force but as I haven't read them recently I can't comment.  I still feel though that with the recent restrictions they should be encouraging the frequent travellers not restricting them.
  4. Is anyone else fed up with Eurotunnel and the way they treat Frequent Travellers?  We travel over at least two weekends out of 4 and see little benefit from the Ft tickets.  If we want to travel over late on Friday night and come back Sunday evening we usually end up paying a supplement of at least £20 for the return journey so overall trip costs £98 (that's when the service is normal).  Whilst the restricted service has been operating we can't even get booked when we want although if we look at bookings not logging into FT we can get booked!  So Eurotunnel only really want you if you are happy to pay more for the trip, doesn't matter if you travel very frequently or not.  The weekend can be made considerably cheaper by travelling early Saturday morning and coming back (on the same train as we would normally use) Sunday evening - this way the cost is only around £57.00 return andn no supplement. So no advantage there for FT's.  We now only use FT tickets if we have friends coming for the weekend as to get the cheaper crossing we have to get up at 04.30!! I know that some people will argue that FT tickets are cheaper and therefore crossings should be restricted but my answer to them is that we pay up front (Eurotunnel will be earning interest on the money) and are guaranteed customers (not that Eurotunnel seem to appreciate that). We have recently used the ferries and even with the extremely rough crossing we had last month have decided that we will use them on a more regular basis in 2009 and at least we can have dinner on the way.  Flexiplus travellers get better benefits that FT's and once again it's because they are well off enough to pay for it!  You can get the privileges on a one off trip if you are happy to pay a couple of hundred pounds.  We have spent a couple of thousand pounds in the last year on crossings and this means nothing to Eurotunnel.  They would rather have a customer who is happy to pay a lot for a one off trip than to have regular customers. Thanks for letting me rant but I have been increasing frustrated over Eurotunnel's attitude and wanted somewhere to let off steam and to see if we are the only people who feel like this. 
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