I own my own travel company but I don't sell in France.I keep this piece of Heaven to myself !At least I only have to deal with the Public on the telephone.You probably have the good basis for a very entertaining book.The thing is all people are different and most of the time when people work offering a service no matter how good the service they'll still find fault with anything.Thank God I can scream when I come off the phone!or just send a letter.Some things are so trivial but seem like the end of the world to others.