And there's me thinking that I was the only one wanting to scream at the total inapptitide (?) of the staff and even worse the management at Geant! We were in the Niort store over 2 weeks ago wanting information on the only electric bike they had on display..after looking for a member of staff for at least 15 minutes, we did eventually suceed only to be told that he knew nothing about this 699€ electric bike and the bloke that did was on holiday; we then asked to speak to a manager as surely there must be a manual with it in order for us to establsh the type of battery it had with it let alone how many kms it did before needing to be charged etc etc etc....'oh no, sorry no manual with it.' Well, perhaps you could kindly phone the comapny who make it to find out more information..'oh no sorry, we're only on the intranet here and we cant do that'..in sheer frustration, we left the store having asked for it to be reduced in price should we consider buying it and went and called a freind who kindly looked it up on the internet thus providing us with the info we needed. When we went back in store, I jokingly said that I had asked for 10% off but as I'd had to do my own research perhaps 20% was more appropriate...'oh he said, is that what you want off?'...der' silly question...of course I did...he agreed and we did the usuaul queing at various desks to establish where we needed to pay..but did end up with a bit of a bargain, however, how Geant survive with such appalling customer service, goodness knows..this certainly is not the first time we've experienced this but we found this to be the worst example.