[quote user="crazyfrog"]I don't know of an offical route. I complained last year and wrote to "The Director" of the Tax Office I was dealing with and it filtered down to a minion in customer relations. It's a shame, when they are chasing me for money, that I can't use the argument that my post room is inundated and there will be a 4 month delay![/quote] yes there is an official route to complain. Look at HMRC web site and it tells you how to complain. From my experience it is best to put your complaint in writing and not do it by phone. Carol