Quote [Despite being useless, the English speaking line can transfer you to Wanadoo premium numbers free of charge (but, in my experience, you need to give them "a bit of a hard time" to get them to do that} Ian and all concerned I managed to get transferred I think 5 times in total ovet this. I was lucky enough to be offered the transfer to Wanadoo the first time after asking them if there was anything at all they could help me with. Subsequently I simply asked to be transferred again following the previous transfer where business was not concluded. I think one real advantage of calling the FT help line is to get the factual postion of one's account before dealing with the Wanadoo gatekeepers. BTW this service can also give you the Wanadoo Service Client addreess for the resiliation. I might be able to lay my hand on it again in my haphazard filing system.