Robert

The hertz agent was in the rental car park when I returned the car and handed the keys and paperwork to her.She inspected the car for damage and I said the car was full of fuel, I left her with the car, I think they take it to a car wash ready for the next hire.She must have notice the car was fully fuelled when she drove it away. In the ensuring e-mail interchange the Hertz customer service claimed that their staff reported it empty.I think this is just a try on.

I hired a hertz car via Ryanair at Dinard airport recently. I returned the car with a full tank of fuel and made sure the Hertz receiving agent noted this. However they invoiced me for a full tank of fuel and took the amount from my credit card. The customer service in Ireland were quite aggressive. I had to register a dispute situation with my credit card company and eventually send whiteness statements from my passengers and an intention to sue for breech of contract before they backed down.This took about 2-months of e-mails. My advice would be to have the agent sign your own statement that the car is fully fuelled and free from damage and of course take photos of the car.