Just got back to the UK and of course it doesn't recognise my IP address so asks me to log in. On the Cookie front, it isn't using cookies. I deleted all my cookies when I tried with Safari and it still worked. It still worked with Firefox and it still worked using IE7 when I fired up a virtual machine. It worked for my wife when she tried with her laptop. I didn't try my iPhone but I'm sure it would have gone straight in. Orange.fr recognises my IP address and the LiveBox that it is bound to and as a "convenience" logs me in without a user name and password. This is such a good idea the banks should adopt it - NOT! I was thinking of altering the routing tables on the LiveBox so that Orange.fr became inaccessible but I didn't have time. I don't need the email - I just don't want my rental clients being able to order mobile phones and other services when they are sat in my flat. Thanks for the tip re:logging out, but I'm back in the UK now so I can't actually follow your advice :-( Time to call the help line and try and not be abusive - as someone who is responsible for IT Security in my daily job that is going to be difficult. Looking forward to seeing the results of AnOther's wife's experiment.